Poor Service & Lack of Integrity
We agreed to pay early check-in charges until 2 PM and paid accordingly. However, we were unexpectedly told to switch rooms by 12 PM because the room provided was “not the one we booked”—unless we paid even more. We refused, especially since the room was unhygienic and had ants. When we requested a refund for the unused early check-in time, it was denied. The staff gave inconsistent excuses and refused to take responsibility for the poor service. A very disappointing experience.
Terjemahkan