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Ulasan Tamu tentang Venus Hotel
7.4/10
37 ulasan
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Ulasan terverifikasi
Location6.8
Amenities7.7
Service7.3
Cleanliness8.0
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All reviews(37)
Positive reviews(32)
Reviews with photos/video(7)
Awesome stay(7)
Awesome rooms(7)
Clean and tidy(6)
Friendly staff(4)
Convenient location(4)
Negative reviews(3)
Hsu Hay Munn
Deluxe Double Room
Check-in Jan 2025
Couples
2 ulasan
10.0/10
Outstanding
Diposting pada 8 Mar 2025
It's a good hotel. Their service is very good . Near have a night market and so many restaurant.
Tanggapan dari Properti: Dear Ms.Hsu Hay Munn,Thank you for choosing VENUS Hotel for your stay. We hope you enjoyed your time with us and found everything to your satisfaction. Your feedback is invaluable to us, and we’d love to hear about your experience.We look forward to welcoming you back in the future!
Anonymous User
Family Room
Check-in Des 2024
Family
76 ulasan
7.5/10
Diposting pada 15 Jan 2025
The room is very big and CHEAP! 2 double beds for 2 person is really a big Jackppt! The bathroom is big too.. You can walk 10mins to Night Market.
Tanggapan dari Properti: We would like to express our sincere gratitude for choosing VENUS Hotel as your accommodation during your recent trip. We are delighted to have had the opportunity to serve you and hope that you had a wonderful experience with us.Your satisfaction is our top priority, and we always strive to provide the best service possible. If there is anything we could improve, please do not hesitate to let us know.We look forward to welcoming you back on your next visit. Wishing you good health and much success in all your endeavors.Warm regards,
Forte_traveler
Deluxe Double Room
Check-in Okt 2024
Family
40 ulasan
5.5/10
Diposting pada 12 Nov 2024
My wife, daughter, and I arrived at Venus Hotel very early because we had to switch modes of transport, which meant that we would arrive five hours early. We contacted Trip.com, and the hotel told them that we would have to pay 40K per hour until check-in time.
When we arrived, the receptionist charged us for the entire night's stay in one of their expensive rooms and insisted that we pay again for the same stay even after we showed him our booking from Trip.com.
We showed him our identification, and when I wasn't looking, he took our passports. We noticed that our passports were missing when we were in the room. When I went downstairs, he insisted that I pay again, so I said okay. He took my card, cloned it, and took pictures behind his counter under the table.
I went downstairs later to collect our passports and paid only for the night as I was becoming very irate. The room's safety situation is concerning; they removed the locks so that they have access anytime they wish. I requested the key to my room because I want my wife and daughter to feel safe when I'm out.
Overall, I do not recommend this hotel. Trip.com should address this issue. This is definitely the most dodgy hotel I've ever had the misfortune of visiting.
6/9
Tanggapan dari Properti: We are very sad that you had a bad experience this time. -First, you arrive at the hotel at 5 a.m. on December 11 and we have informed you in advance that there will be a surcharge of 40,000 VND/hour. The total time you arrive for early check-in until 12:00 noon on December 11 is 7 hours and is 280,000 VND, and we only charge you 260,000 VND.-The second is that we keep your passport so that we can register the stay of foreign visitors to the police. And it is imperative that we save your information so that when there is a problem, we still have your information to resolve with the police.-Finally, the lock of your room had some problems and we couldn't fix it right away, so we gave you an extra key that you can open manually and a room card. We always ensure security and safety for each guest staying at Venus hotel.And the special thing about the room lock is that it can only open your room. In addition, people standing outside cannot open the door, they can only open the door from the inside.And it's a pity that you had a bad experience and it affected your family's trip this time. On behalf of all hotel staff, we send you our most sincere apologies.
Kun Vorthh
Family Room
Check-in Mar 2025
Family
3 ulasan
8.0/10
Very Good
Diposting pada 20 Apr 2025
Good place for a quick stay if you’re gone all day and just need a place just to sleep.
Tanggapan dari Properti: Dear Kun Vorthh, We would like to express our sincere gratitude for choosing VENUS Hotel as your accommodation during your recent trip. We are delighted to have had the opportunity to serve you and hope that you had a wonderful experience with us.Your satisfaction is our top priority, and we always strive to provide the best service possible. If there is anything we could improve, please do not hesitate to let us know.We look forward to welcoming you back on your next visit. Wishing you good health and much success in all your endeavors.Warm regards,
TomHouseman
Superior Double Room
Check-in Jan 2025
Couples
28 ulasan
8.5/10
Very Good
Diposting pada 26 Feb 2025
Was a clean hotel with a comfortable bed, the air conditioning wasn’t great but there was also a fan so that was fine, the staff were great.
Tanggapan dari Properti: Thank you for choosing VENUS Hotel for your stay. We hope you enjoyed your time with us and found everything to your satisfaction. Your feedback is invaluable to us, and we’d love to hear about your experience.We look forward to welcoming you back in the future!
Anonymous User
Standard Double Room
Check-in Des 2024
Solo travelers
5 ulasan
8.5/10
Very Good
Diposting pada 5 Jan 2025
Good budget hotel. Room was spacious and refrigerator worked just fine. Great staff and awesome manager.
Tanggapan dari Properti: Thank you for choosing Venus hotel as your accommodation during this trip. We hope that next time we will bring you a better experience than this time.
NOMAD369
Family Room
Check-in Feb 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 15 Mar 2025
Its a good experience, the hotel have nice but near by nothing to see
Tanggapan dari Properti: Thank you for choosing VENUS Hotel for your stay. We hope you enjoyed your time with us and found everything to your satisfaction. Your feedback is invaluable to us, and we’d love to hear about your experience.We look forward to welcoming you back in the future!
The good traveler
Deluxe Double Room
Check-in Okt 2024
Family
14 ulasan
6.5/10
Diposting pada 15 Nov 2024
We were placed in a standard room initially but moved to the deluxe room we ordered later in the day. Both rooms were in good condition but I was concerned about safety because of the door lock was tampered with. We were reassured that we are the only ones with a key but you’ll never know. We did not have any issues though while we stayed in the hotel.
Tanggapan dari Properti: Dear Ms.Pascali Thank you sincerely for choosing Venus Hotel. We greatly value your support and strive to serve you better every day. See you soon! Best regards,
Moe Hein
Superior Double Room
Check-in Feb 2025
Solo travelers
1 ulasan
6.0/10
Diposting pada 5 Apr 2025
If there is breakfast is include will be good
Tanggapan dari Properti: We are very grateful for choosing Venus as your vacation destination. It seems that everything is going very well for you on your recent vacation. As we have discontinued breakfast service for a long time. But around the hotel there are many delicious and wonderful places to eat both morning and evening. Hope you can review and edit this review. Thank you, hope to make you more satisfied next time.
Misa Ho
Deluxe Double Room
Check-in Feb 2025
Solo travelers
10 ulasan
7.0/10
Diposting pada 9 Mar 2025
Convenient, good price,
Tanggapan dari Properti: Dear Ms. Misa Ho,We would like to express our sincere gratitude for choosing VENUS Hotel as your accommodation during your recent trip. We are delighted to have had the opportunity to serve you and hope that you had a wonderful experience with us.Your satisfaction is our top priority, and we always strive to provide the best service possible. If there is anything we could improve, please do not hesitate to let us know.We look forward to welcoming you back on your next visit. Wishing you good health and much success in all your endeavors.Warm regards,
taane
Standard Double Room
Check-in Nov 2024
Couples
12 ulasan
10.0/10
Outstanding
Diposting pada 2 Mar 2025
It's ok
Tanggapan dari Properti: Dear Mr.STEWART/ADRIAN TAANE ,Thank you for choosing VENUS Hotel for your stay. We hope you enjoyed your time with us and found everything to your satisfaction. Your feedback is invaluable to us, and we’d love to hear about your experience.We look forward to welcoming you back in the future!
Amellia
Standard Double Room
Check-in Feb 2025
Family
2 ulasan
8.0/10
Very Good
Diposting pada 14 Mar 2025
Comfortable, clean, tidy, good service, close to the airport, strategic location, lots of food outside too
Tanggapan dari Properti: Dear Amellia,Thank you for choosing VENUS Hotel for your stay. We hope you enjoyed your time with us and found everything to your satisfaction. Your feedback is invaluable to us, and we’d love to hear about your experience.We look forward to welcoming you back in the future!
Kiều Hân
Superior Double Room
Check-in Nov 2024
Business travelers
1 ulasan
8.0/10
Very Good
Diposting pada 1 Jan 2025
The hotel is very nice, the room is spacious and clean. The staff is friendly and very helpful. I will come back next time."
"Convenient location, close to the city center. Room service is very attentive, I feel very comfortable staying."
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear Valued Guest
We would like to thank you for choosing VENUS Hotel as your accommodation. We hope that you have had a wonderful experience and are satisfied with our service.
We look forward to receiving your feedback to further improve our service. We look forward to welcoming you again!
Guest User
Deluxe Double Room
Check-in Feb 2025
Family
1 ulasan
10.0/10
Outstanding
Diposting pada 29 Mar 2025
Super hotel for its price
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear SEMENOV/ROBERT, MASALIMINA/SABINA,Thank you for choosing VENUS Hotel for your stay. We hope you enjoyed your time with us and found everything to your satisfaction. Your feedback is invaluable to us, and we’d love to hear about your experience.We look forward to welcoming you back in the future!
Anonymous User
Standard Double Room
Check-in Feb 2025
Solo travelers
1 ulasan
9.0/10
Great
Diposting pada 18 Mar 2025
I took a room without windows for one night to rest between flights. For these purposes, the hotel is great, but I'm not sure I would want to spend, say, a week there.
The room is clean, has all the basics. Of the minuses - the water in the shower is kind of lukewarm.
And by the way, do not trust taxi drivers at the airport who offer to give you a ride for 200+ dong, download Grab and call a taxi there. It costs about 100 dong.
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: We would like to express our sincere gratitude for choosing VENUS Hotel as your accommodation during your recent trip. We are delighted to have had the opportunity to serve you and hope that you had a wonderful experience with us.Your satisfaction is our top priority, and we always strive to provide the best service possible. If there is anything we could improve, please do not hesitate to let us know.We look forward to welcoming you back on your next visit. Wishing you good health and much success in all your endeavors.Warm regards,