It is definitely a 5-star hotel with excellent service! The hotel is mixed with modern and traditional elements. You will never find it old, shabby or smelly like an old house, but it has also a strong Japanese traditional vibe around all the places. The stuff there were professional. They patiently explained all the details in a very polite tone, making you feel like a VIP guest. The mountain views were fantastic, giving is a remarkable onsen experience. All the facilities are clean and looking new. The food was good and special. It is the best hotel I have lived in Japan. Highly recommend it!
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