Leonardo Hotel and Conference Venue Hinckley Island

I had a pleasant stay here with my family. We stayed for pleasure/business off-base, and from the moment we arrived, the reception to the domestic has been brilliant and helpful. The room was clean, and the beds were very comfortable. Leisure facilities and areas were all clean and tidy, very appealing. Leonardo Hotel taught of everything, so you can pack light, all necessities were provided and in vast quantity, Thank you, Leonardo! The centre of the stairway also gives a cruise ship vibes (I will add pics), which I thought was brilliant, and have I mentioned the breakfast. Now, this is the first hotel I've been to where i see they offered takeaway supplies (containers, tea cups) for people on the go, SPLENDID IDEA, and the breakfast was lovely. The overall aspect for me was the ambience, which flows through the entire property. Every room you enter gives that tranquil feeling, from the low lighting to the smooth melody, it makes breakfast feel like I'm in a 6* restaurant. I recommend this place for anyone, it is also great for kids, my kids (1, 16, 9) enjoyed it, especially the pool. I will definitely come back!!!

Lovely hotel. Was upgraded on arrival and breakfast was lovely.

Poor front desk customer service. The room is not available for the designated check in time. The front desk lady is very impolite, without any smile and told us that we need to wait for over an hour or 5 hours for the check in as the room is first come first service basis even we paid already. We waited for an no air lobby, asking for room every 5 minutes and waited over hours for the room without any “ sorry or “ thank you”.