Malvern House

The hotel needs new carpets new beds totally out of date! We have been itching since we slept in the beds! Worried if theres bed bugs It has a very strong smell once you enter the house kind of hotel! Very disssapointed

Travelled with friends and arrived about 4pm, they booked our friends in the twin room our room not ready, we waited in friends room after 20 mins we were told toilet was blocked can't get a plumber so can't use roo. and no spare room, our friends said we could use there bathroom as no time to look for other accommodation as we had a taxi booked for 6.30pm to take us to our event. We insisted they should supply us with the room with no where for us to go, she agreed and we waited again for her to prepare the room. After another 15 mins we were allowed in our room. The bed was clean and that the only thing that was, the room was filthy, carpet had bits all over it, cobwebs, dirty mirrors, headboard missing batteries in TV remote, we new toilet out of action but sink and shower not cleaned at all. Had to ask for toilet paper for friends bathroom and for cups so we could make. A drink in morning, was handed two wet mugs she had just washed. Bed was very uncomfortable, lumpy and you could feel the springs. A dreadful place.