Hotel Bintang 4 Henlow Populer

With a stay at The Crown Pub Dining Rooms in Henlow, you'll be within a 10-minute drive of Stotfold Watermill & Nature Reserve and Beadlow Manor Golf & Country Club. This hotel is 5.5 mi (8.9 km) from Shortmead House and 5.5 mi (8.9 km) from Top Field.Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access.Satisfy your appetite for lunch or dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is included.Featured amenities include complimentary wired internet access, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.Make yourself at home in one of the 5 guestrooms featuring espresso makers and LED televisions. Complimentary wired and wireless internet access is available. Bathrooms have showers and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.