Champneys Henlow

I booked and paid for a superior room based on your offer, as I have stayed in this room before. However, I was given a shabby, small room, number 14. It seems rooms 14 and 15 are reserved for guests you no longer wish to see. The explanation from the friendly receptionist was that the hotel was fully booked, which was not true. She tried to make up for the situation with a practical gift from Champneys, but the claustrophobic room and the difficulty of accessing it with a large suitcase after a long journey were unpleasant. The hotel incorrectly judged me based on my attire, even though I intended to use their facial massage services, which were very professional, as were their massages and the products they use. Everything that was old seven years ago is now seven years older and even more worn out. Breakfasts are modest but healthy. They could use more fresh herbs, which they once grew in the spa gardens, now overgrown with weeds. Guests leave their plates and glasses on the lawn, and no one picks them up promptly. The spa lacks organization, except on weekends when older women step in to help, solving problems more quickly and efficiently. I am disappointed because it is not fair to deceive customers regarding room types. While the room lacked nothing and was regularly cleaned, it was next to a smelly toilet, and I was promised a superior room but given a standard one, as indicated on the temporary card received upon arrival. However, I must commend the lady who has diligently worked there for 30 years. It would be nice if she were friendly even when not promoting their services. If improvements are not made to the facilities and surroundings, there is no reason for me to return specially after the room switch and no difference in the price.

Just returned from a lovely stay at Champneys. All the staff that we met were amazing. I wanted to give a shout out to Mo in the restaurant. He was friendly, professional and nothing was too much trouble. We didn't feel rushed atall whilst in the restaurant. The food was amazing and his service added to the whole experience. I love the renovations they have done at this resort. The only negative for me is the price of the treatments. I used to love a treatment but feel the prices are too high now. The dressing gowns seemed softer than ever! The cleanliness was great all over the resort. Overall, an amazing stay. Thank you to all the team at Champneys!

Had a lovely couple days at this beautiful place. Highly recommend to anyone wanting a nice chilled pampering time. There is not one thing we can fault. Cleanliness is spot on. The food is amazing, enough choice and plentiful. What made our break was Jackie in the restaurant she is absolutely wonderful goes above and beyond always smiling made us feel so welcome. She deserves all the recognition she is a credit to Champneys. THANK YOU We have purchased a return voucher and look forward to another break at this beautiful place.