Premier Inn Helston

Room was very clean and tidy, Even in them middle of storm Darragh we still were not disturbed by the wind or rain. staff were unphased by all the extra people sent from another hotel that had lost all of its power. Everybody was dealt with quickly and efficiently and without any fuss.

The staff were fairly indifferent on arrival. Normally I arrive at a Premier Inn after a long journey, and the staff are so friendly and welcoming I feel bad for feeling tired and a little grumpy. Not so at Helston, where they really didn't make an effort. The room was as you'd expect, they're always the same, comfortable beds, blackout curtains, nice and quiet. The bathroom was a bit of a disappointment, with visible mould in the grouting and rust around the soap dispenser, which made me wonder what else hadn't been cleaned properly. Overall, a bit disappointing as I think this is the first time I've stayed at a Premier Inn and found the room less than spotless.

Stayed here before, it was ok then. But this time for a 2 night stay seemed a few niggly things that have brought the experience down. Check in was ok, found room 154 was miles away, could almost have been in Falmouth!! Straight away smelled damp, as though the shower had been on and no ventilation. Didn't seem like bathroom extractor fan working and kicked steam into the room. Window didn't open either. And room air con seemed ineffective, and timed out after an hour so had to keep resetting. Would have asked to change room but couldn't face the walk with luggage back to reception. If anyone would have been there a debate too. Reception told us to let them know if we wanted the room refreshed (usual these days) and gave us a label for the door, but no phone in the room so couldn't let them know, and each time we walked past no one there to let know. So even though we used the label, room wasn't touched. Wonder what the point of the label was tbh. In the room, the decor was tired but ok. Shower was good, but this frustrating tap spreader means all water comes out as a fan, so no direct jet. Not sure what that's supposed to do. And the toilet tissue caddy, putting the tissues in right would mean they come out properly. That's quite important in the moment of need. Premier Inn used to be good value clean and comfortable but this one seems to be heading downhill I'm afraid.

We choose to stay in Helston PremierInn on our short wekeend trip to Cornwall. Although the stay had some good bits i.e., free parking, close by restaurant and Theme park. There were few things about the stay that made it really unpleasant. old building with strong damp smell inside the room and in the corridors.

Booked in for a 2 nightstay, as we needed a break. 1 dinner, continental breakfasts. Easy to book. Room was of good standard . Food and service, at the May Tree restaurant, (adjacent) was good. Served dinner by Sophie (about to become a mum) Great attitude. A few points which lost the 5th star. On arrival (1 hour early) after a 150 mile journey, my wife and I, in our seventies, needed to rest. Reception informed us our room was ready but we would have to pay an extra £10 surcharge to enter early, which we declined on principle. There was no razor socket in the bathroom (reception found a 2 pin socket for me, thankyou). Mobile phone and wifi connection was very poor. Again we could have upgraded wifi and paid an extra £5 but we declined on principle. Our stay was enjoyable as our room was at the rear of the property and very quiet, food was good and staff attentive. Would return. Keith Rudyard

Staff were great unfortunately room was poor but didn’t take much notice till later and felt mentioning to staff was to late and moving room we couldn’t be bothered. Mould over ceiling and constant noise from above throughout night. Uncomfortable bed and awful pillows. Booked meal deal but couldn’t get us in till 9.30pm. Decided to eat elsewhere and except refund of evening meal, lady in morning stated she done it only to find in week she hadn’t so we are expecting it soon.