NH Collection Helsinki Grand Hansa

Our experience wasn't off to a good start, dealing with Jason when dropping our bags in the morning. He was borderline racist, assuming we were with the other Asian groups, making presumptions about our requests, and had difficulties understanding our requests on arranging for early to-go breakfast boxes. But everything else during our stay was perfect hence the 5 stars. Everyone else we dealt with, including the house keepers, restaurant staff and cleaners were all great - very helpful and friendly. The hotel is strategically located right next to the Central railway station. The room itself was large and clean and beautifully decorated. We also tried out the facilities including sauna and cold plunge (a Finnish culture), which were top notch. The gym was also world class and properly better equipped than some other commercial gyms out there. The other highlight was the breakfast. So many options even for vegetarians like us, all allergens clearly labelled. I highly recommend this hotel to anyone who's ever in Helsinki.

The staff are very friendly. Everything is good. The only problem is that there are several steps in main entrance and there is no ramp that is clearly visible at the main entrance. Hence, it is difficult to carry luggage into the building.

對正中央車站 方便周圍行 只係樓層有點迂迴 同一樓層唔同房都有兩便電梯㩒 床褥舒服好訓 其他大致上都十分好同新