Premier Inn London Hayes North

great customer service, interactive and on a whole really thoughtful. waiters and waitresses made no hassle and wanted the best for their customers. spoke to us as friends. great customer service, interactive and on a whole really thoughtful. waiters and waitresses made no hassle and wanted the best for their customers. spoke to us as friends.

All the staff we met over our 4 day stay were awesome. This Premier Inn is in need of some TLC however don't be put off. The bus to Heathrow (SL9) and buses to Hayes and Harlington station for the Elizabeth Line (140 or E6) stop right outside at Hayes/The Grapes stop. Quick easy access to Heathrow. Opposite the hotel is a shopping area with Sainsbury's Pizza Hut and McDonald's. Highly recommend. Would stay again for transport links.

Hotel was clean and comfy although a little noisy on the Saturday night. The restaurant was okay on the Friday night when we arrived and the breakfast was good on Saturday morning although the men's toilets were disgusting and were covered in poo stains so my son had to go back to our room as he refused to use them. The hot breakfast on the Sunday was inedible as the sausage, bacon and black pudding were not properly cooked so we did not eat them for fear of food poisoning. On leaving Sunday evening we used the toilets in the restaurant before setting off and the men's toilets were in the same state as Saturday morning and did not appear to have been cleaned as they were still covered in the same poo stains. This is not the high standards I have come to expect from Premier Inn and I was very disappointed

Did the job. Convenient for where we wanted to be. Clean towels and bedding. Breakfast good. Very friendly staff. Carpets tatty and plug holes could do with a bit of bleach but apart from these picky points overall hotel was good value. But quite dated. Suited our needs.

DO NOT STAY HERE, IT’S UNSAFE!!!! We watched the thieves mid-theft robbing our tools from our van after robbing the van next to us too. We have them on video. 3 men with distinctive logos on their hats and jackets. They had clearly been tipped off by a staff member. There were other incognito vans which had been left alone but the sign written ones were broken into with thousands of pounds worth of tools stolen. After talking to other contractors that have stayed in this hotel, they have had their vans broken into and tools robbed from them too. Even the reviews on trip advisor highlight the robberies. The police told us that they had been called to robberies at the hotel 8 times in the last two weeks. Staff don’t care, CCTV is not shared which highlights our suspicions of an insider tipping off the thieves. We even had to pay for the car park after being robbed.

Started badly when I pulled up outside the hotel to see two guys doing serious *****. (This was repeated on two other occasions when arriving/leaving.) Wasn’t driving myself but would not have wanted to leave a car there. My room (225 - see a previous review) was freezing (window wide open on arrival in January) and I could only get heater/AC to pump out cold air. I’d booked a double and it was a twin. I asked to move and the staff member was helpful and did so. Next room was better and warmer but the heating was still broken (thermostat was smashed/cracked). Toilet bowl stained. Desk lamp didn’t work. Went to the former Beefeater for dinner, now only serving hotel guests. There followed the most surreal experience: near nervous breakdowns from staff, lots of waiting from all in restaurant, a ‘rare’ steak which was actually grey cardboard and the chef who collected my plate congratulating me on actually finishing (I was starving.) Two stars as the staff were friendly and helpful and doing their best in difficult circumstances. Breakfast was good too, but PI really need to put some work into this one.