Cocketts Hotel

Whilst our room was OK with a decent bed we found there was no hot water for a shower at 6.00pm. An early breakfast agreed for 7.30am didnt get served until 8.00am and whilst the cooked breakfast was good the empty cereal containers, lack of fruit and yoghurt, plaster dust on the breakfast table and walk to another room to get coffee from a machine were very offputting.

We were camping at Aysgarth Falls, when the weather became atrocious. Thunderstorms, and heavy rain just non stop. We decided to call it a day, and looked for a nearby hotel. The Cocket Hotel was only 8 miles away, and I managed to book the last available room, online. We left the tent at the campsite, and arrived at the hotel soon after. We were wet, cold, and hungry. The hotel owner was wonderful, and accepted our bedraggled selves. The room was very warm, and comfortable, and there were two local pubs also associated with the hotel. They both served food, though one of the kitchens was closed for refurbishment. The staff were very friendly, and the breakfast was stunning. I can't recommend this place highly enough. Our camping expedition turned from a disaster into a pleasure. Oh - we retrieved our very wet tent from the campsite the following day. I'm just looking for an excuse to revisit this lovely hotel.

The hotel was in transition we think ! The receptionist didn’t seem to want to show us to our room and when she did it was a little like walking into Narnia there were items around which really should have been sorted away and not on show!! Breakfast time was chaotic the self egg boiler had 10 eggs boiling by themselves for over 20 mins and by the time we left the residents were sat in a room full of steam from the egg boiler ! The shower didn’t produce water with heat very well etc etc . It obviously needs some kind of management .

Upon arrival we had to go in to the board inn to find a member of staff to check us in. The young girl couldn’t find our room key and eventually found the master key to use. We followed her upstairs to the delux double room we had booked and there was already a guest staying in our room. We were given a different room which was a standard double/ pleasant enough but we had paid a higher rate for the delux. We were then informed that there wasn’t a cooked breakfast included as the website stated. The only option for breakfast was continental breakfast. We were told originally by staff at the board inn to order an evening meal on arrival but when we went there for a drink after checking in next door we were told no food was available in the evening. With more staff and better management this could be a very enjoyable stay but at the moment it’s not very good. No food and contradictions on website plus the price for one night stay is £140 so should include a cooked breakfast at least. Luckily we found availability for an evening meal at the fountain hotel but a lot of tourists were struggling to get food in the evening.

We were told recently taken over but that didn't make up for the disorganisation. Had to go to the pub next door to get the barmaid to let us in. She wasn't properly briefed as to which rooms we had and was too busy to explain anything. Breakfast was terrible. We expected a full cooked breakfast, and as detailed in the room info, but only continental available with low quality fare. If you wanted a boiled egg and toast you had to make them yourself. Same for coffee which was only instant in sachets. Talk about self-service! Rooms were ok in size but needed someone with a screwdriver to go round and fix things. Dust in a few corners. We all thought this place was really poor VFM.

Two twin rooms were booked last November. On arrival we were given two double rooms. Totally unacceptable for four ladies. No other options available (music festival in Hawes) so we ended up in Askrigg. We then discovered the owners had gone into liquidation. This was not explained on confirming the booking earlier in the week. Getting our deposit back is not looking hopefully. No hot cooked breakfast available.

Booked this hotel in good faith based on what was advertised . However beware as they do not offer what they say they do . On the adverts and in the welcome pack it states hot breakfast however this is not the case. They offer a poor man’s continental which is basic bread, pastry fruit and a couple of boiled eggs ( no meats or cheeses). Very poor indeed. The accommodation Israel is tired and dated and beds upgrades eg torn shower curtain hanging off, holes in wall , mold in shower , dirty light fittings , filthy extractor. Give the place a miss to avoid disappointment.

Just had a one night stay here. Really lovely stay with excellent service, staff and food The best in Hawes xx Rachel is brilliant Effie is brilliant Sophie is brilliant I couldn’t recommend the place any higher

Stayed in Hawes for a night, walking the Coast to Coast walk. We were looking for a nice place to eat but all the higher ranked places were full. We reserved at Crocketts and it turned out to be a fantastic experience. Great ambiance and service. The decor is really welcoming and has a great vibe. We ordered the scallops as a starter which were on special today and they were divine. I had the slow cooked beef and my wife had the risotto. Both were outstanding with generous portions. An after diner drink in the lounge completed our evening. This place really deserve a visit and a higher rank on tripadvisor! Full marks.