Hotels near Plaza de la Catedral, Havana

Although the facilities are simple, I think they are pretty good in Cuba. The hotel is very clean, the environment is very good, and the location is good. It is near the Plaza de Armas in the old city. You can see the sea as soon as you come out, and it is convenient to visit the old city. The service is very good and the staff are very polite. The breakfast is very rich and unexpectedly good.

Not a bad hotel to stay for 1-2 days, good location and decent breakfast, small rooms, no windows. The girl at the reception speaks good Russian, she was very helpful in solving current problems, thank you very much.

The room facilities are quite satisfactory (you can benchmark domestic Samsung), health can be, breakfast is average. From the front desk concierge service to the security of the cleaning staff, overall it is very satisfactory. I have a generator at home, so don't worry about typhoon power outages. I feel that this circle of Constitution Square is similar to the Bund in Shanghai. It is basically European and American customers and hotel restaurants. You can't see tramps at night. If you want to be lively, you can also live in the circle of Kempinski and park hotels.

I stayed in Room 351 of Gran Hotel ManzanaKempinski La Habana from August 12th to August 14th, and now I am complaining about the poor service of the hotel restaurant staff, guest service manager andsecurity during my staying! 1. At around 22:00 on the evening of August13, after finishing the meal in hotel restaurant, the cashier refused to acceptcash payment, and the attitude was very unfriendly. I asked why, and therestaurant staff didn't give any explanation, and said very unfriendly thatthey don't accept cash. Why did you accept cash in the first day, but didn't accept cash payment in the hotelrestaurant on the second day? Why do the same hotel have different management rules andstandards? And didn't told me in advance. The restaurant service is so poor, is it because the meal timedelays the employees from getting off work normally? Or are there other reasonsthat lead to employees not having a sense of service? If cash service is notaccepted, why wasn't I informed before I entered the restaurant? May I ask themanager of hotel restaurant, has there been any training for the restaurantstaff? 2. Complain that the guest service manageron duty of the hotel has a poor service attitude and cannot provide areasonable explanation to solve the complaints to your in house guests. Theattitude is very bad and intensifies the conflict between the staying guestsand the hotel. Does not reflect the duties of the Guest Services Manager on duty.No explanation as to why the hotel only accepts credit cards and not cash.Threatened to call the police. The point is that I didn't refuse to pay afterthe meal, but wanted to pay the bill with the cash. Why did she want to callthe police? This is threatening the hotel guests! 3. Complain about the poor attitude of thesecurity guard on duty and lack of awareness of service. It is like theunderworld threatening the guests staying in the hotel. 4. Complain about the service of the hotel.We are two ladies and took a baby who was only one year old. All of those staffof the hotel did not have the concept of customer-oriented and the most basicmorality of caring for minors, and deliberately made things difficult In-houseguests who spend at the hotel restaurant. The restaurant staff, guest servicemanager and security in the hotel are not worthy of working in a five-starhotel like Kempinski, which brought me a very unpleasant stay and experienceduring my stay in this hotel. I want to emphasize the background of thiscomplaint again. At around 22:00 on August 13, 2023, after themeal in the hotel restaurant, I wanted to settle the bill in cash, but therestaurant service staff refused my request to settle the meal in cash, whichled to this unpleasant incident. Hope Gran Hotel Manzana Kempinski La Habanacan explain and apologize in writing to us two ladies and a baby who is onlyone year old.

Hotel location is excellent, breakfast restaurant view is very good, room facilities are old, no wifi, only the lobby, 5cuc 5 hours network card, the hotel's open bar is great, there are songs and dances, chicken legs are very powerful. There is a formal taxi at the door, we set the car at 5 in the morning, the driver waited very early, and did not add money, 25cuc to the airport

In addition to the location, and the cheap Internet card in the lobby, there is really no other highlight. Booked a four-star hotel room, but the front desk/restaurant is the same as Samsung. The reception desk (male, middle-aged) looks proficient and professional, but the surface is gentle with obvious arrogance. I wonder if the indecent act of the Chinese people made him unable to fight? When I arrived at the hotel reception desk, I was told that I could not find a reservation under my name. . Show him to stay in Voucher. As a result, people don't look at it and don't ask for the order number. It just lets you wait. . Contact Ctrip, the network is not good, customer service can not be contacted. After half an hour, ask again. Only said that the order has. The man waited in front of him and found out that he did not say. The problem with the room hardware, as stated in other online reviews, is not repeated. In short, it is not recommended for friends to live.

A faraway place, beautiful Cuba🇨🇺. It is a rare opportunity to check in here. I have been staying here for the past two days and have been giving good reviews. It is realistic to say that the hotel🏨 is good, but the shortcomings also need to be paid attention to and improved by the hotel🏨. On the last day of checking out, I finally found a taxi far away outside. I explained: let the driver wait for me to get my luggage, and then check out and check the room. It won’t take long, and I will add money because of the waiting. The driver happily accepted it. But there was a problem with the room inspection. The hotel would not let me leave because of the language problem. It took a long time to figure it out. They said that I consumed drinks in the hotel. Let me pay for the drinks. It’s not a matter of money [because I don’t want to be on the street, the plane is late, and I spent 550 a day for the room, but I only stayed for 4.5 hours], it’s realistic! There is no refrigerator in my room, let alone orange juice and coke🥤, which is inexplicable! It has been a stalemate, and the staff who checked the room finally shouted several times in a hurry: sorry. The problem was solved. (I guess they got the wrong room). The ending was that the driver waited for too long and got angry. He stepped on the accelerator to express his anger, and his car broke down at the door of the hotel 🏨 [All the hotel staff (front desk, reception, doorman, cleaner, room inspector, hotel manager) witnessed this]. I was going to the airport, and I was so anxious that I had to change cars. The hotel may not read the comments, or may not care. It doesn't matter. It's over! It's rare to be confused. But I sincerely hope that the hotel will explain what happened after reading my comments! Thank you! Finally, I want to say: Please strengthen the management of the hotel and don't let similar situations happen again, which will make us tourists exhausted, anxious, and emotionally collapsed! (In a foreign land, there are only 2 flights a week) It's so rare to come to Cuba once in a lifetime, and I'm always excited and excited about the beauty! But your little ”carelessness” and ”little mistake” will make everything that was originally beautiful form an indelible shadow in my heart. A sigh, the memory of grievance and helplessness will never go away! 😭 Back home, goodbye, beautiful Cuba🇨🇺😭

A very good hotel, basically reaching the level of domestic five-star hotels. The rooms and bathrooms are large, the air conditioning is always on, and the rooftop view is very beautiful. It is unique.