TownePlace Suites New Orleans Harvey/West Bank

Property was less than I expected. Staff was courteous. Breakfast was terrible. Room was sufficient and clean.

We called frontier for reservation and everything was booked. This is the only hotel available at the time. Drove up and got out of our truck and walking up to the building there was big gaps between the building and walkway. We ignored it because you’re in Louisiana and things settle. Walked into lobby it was grim looking but clean. Figured older building. Ms. Brandi greeted us which was refreshing. She assigned us to our room on 2nd floor. We opened the door and it definitely needs a strong update. We pull the sheets back and there was nasty stains and smell. David went into the restroom and the toilet seat was broken. We went back down immediately to get another room. We were assigned another room and again sheets had stains and carpet tore. Again, went down and talked to my Brandi. She took me up to 4th flood and we went into room. The couch had filling coming out of cover, went into next room and pulled back the cover and sheets were clean. Not real happy, but at the time the only hotel available. Finished checking in, went to room. Living room A/c was working. Went into bedroom it was 79 degrees and A/C did not work. At this point my husband started calling other hotels in the area if there was a cancellation. SUCCESSES!!! The Hampton Inn & Suites had a room come open. We went downstairs and told Ms Brandi we cannot stay. She understood our frustration. The ONLY GOOD THING OF THIS HOTEL WAS MS. BRANDI. She was kind, polite and courteous. She deserves to be acknowledged for her professional reactions to all situation. My suggestion is stay away from this property until they do something.

Room 414 is horrible ...poor management.. Besides the receptionist at the front desk giving me suggestions on restaurants nearby to try. My stay was horrible. When i walked into the lobby to check in. There were people in the lobby playing a video game on the tv in the lobby using profanity as well. When we entered the room it was decent. The tv in one of the bedrooms were to dim to watch. After going out with the family to enjoy some festivities and returning back to the room. We were unable to shower because the shower was broken. The faucet for the tub was missing. They literally had a pipe that was sticking out over the tub. I called down to the front desk to tell them what was going on and got no answer. So i go down stairs to the front desk and the receptionist is walking around in the lobby talking on her cellphone. I told her the issue I was having with the shower and was told there wasn't another 2 room suit available. So she gave me a opinion of getting two rooms that were side by side downstairs. Or she could give me a key to a room that's on the same floor and we can use the room to shower. Since I didn't want to split my family up I chose to just use the room on the same floor to shower in. After a hour of waiting to get access to the room to take a shower. Come to find out it was a room someone was staying in but they were moved to another room for whatever reason. After we finally laid down the pillows in one of the rooms had a sour smell to it so we had to swap pillows that was in the other room.

The area the property is in is pretty nice. The room itself wasn’t the best. It’s as if it hadn’t been cleaned. Floor was filthy, and bathroom disgusting, and toilet seat was broken..luckily I bring my own cleaning supplies when traveling. There was also throw up on elevator wall. Staff was very friendly tho.

First the room I picked did not accommodate 5 people no couch bed pullout toilet broke and was moved next day to a room that smelled bad this was so inconvenient because it was my birthday trip

Proximity to main street, stores, restaurants, etc. was great. The front desk staff was amazing. However the exact room had many malfunctions - bathroom light didn't work, TV didn't work, and water pressure was low. Breakfast was not available each morning consistently so we made do with what was offered. Might stay here again if there weren't any other nearby options.