TownePlace Suites New Orleans Harvey/West Bank

We called frontier for reservation and everything was booked. This is the only hotel available at the time. Drove up and got out of our truck and walking up to the building there was big gaps between the building and walkway. We ignored it because you’re in Louisiana and things settle. Walked into lobby it was grim looking but clean. Figured older building. Ms. Brandi greeted us which was refreshing. She assigned us to our room on 2nd floor. We opened the door and it definitely needs a strong update. We pull the sheets back and there was nasty stains and smell. David went into the restroom and the toilet seat was broken. We went back down immediately to get another room. We were assigned another room and again sheets had stains and carpet tore. Again, went down and talked to my Brandi. She took me up to 4th flood and we went into room. The couch had filling coming out of cover, went into next room and pulled back the cover and sheets were clean. Not real happy, but at the time the only hotel available. Finished checking in, went to room. Living room A/c was working. Went into bedroom it was 79 degrees and A/C did not work. At this point my husband started calling other hotels in the area if there was a cancellation. SUCCESSES!!! The Hampton Inn & Suites had a room come open. We went downstairs and told Ms Brandi we cannot stay. She understood our frustration. The ONLY GOOD THING OF THIS HOTEL WAS MS. BRANDI. She was kind, polite and courteous. She deserves to be acknowledged for her professional reactions to all situation. My suggestion is stay away from this property until they do something.

Worse customer service ever! This hotel over sold their rooms... I booked a handicap accessible room for my 70+ year old mother who is in a wheelchair. Get to the hotel these people have sold the room and are trying to give her a regular room. Obviously, if she could bathe in a regular room that's what we would've booked! This hotel was not accommodating at all and had no sympathy or remorse for being money hungry! My elderly parents ended up having to drive back home 3 hours due to the hotel did not have the proper handicap access needed in order to stay. ACUTALLY THE HOTEL RESOLD THE HANDICAP ROOM EVEN THOUGH A CARD WAS ON FILE! I mean who is going to book a HANDICAP ROOM AND NOT REALLY NEED IT! Also, my cousin's hotel room was sold as well, they drove all the way to Gretna get to the hotel to find out they didn't have a room either. THIS HOTEL IS PURE GARBAGE AND DOES NOT DESERVE A DIME OF ANYONES HARD EARN MONEY! I will be calling corporate.