Cancer B&B (Sofia Plaza)

The hygiene of the room was very poor. Not to mention the corners, the wool mattress beside the bed was full of dust. The bathroom was actually open and next to the bed... you can imagine the feeling. Although there is a big bathtub, the disposable bathtub cover is not sticky at all. This is not the most important thing. The important thing is that the hot water will be gone after ten minutes. It is really necessary to put the water in for ten minutes and then wait for an hour. Dear, I want to take a bath. Don't even think about it. I really can't afford to wait. In addition, the toothbrush is really soft beyond your imagination. I'm afraid it will break with just a little force. I'm afraid you haven't experienced the feeling of not being able to brush your teeth hard. The overall stay experience is It’s hard to say enough, if you come to Harbin, you should stay in a hotel as it is clean, hygienic and safe. That’s all…

This check-in experience was very bad. We navigated from Sofia Square and it showed a 5-minute journey. When we navigated to the destination house number, we still couldn't find the entrance. We contacted customer service and added WeChat before telling us the specific route. Customer service is like an NPC, "assisting" us in an escape room game. All room messages and door opening methods are sent out one by one, consuming our enthusiasm and patience. After actually entering the room, what comes into view is a beautifully unique and carefully designed room, which is very warm, but what follows is even more surprising. The promised family room only had one double bed that was complete enough to sleep on, and the other bed only had a bare mattress, no quilt, and no pillows. In shock, I had no choice but to try to contact customer service. While we were waiting for a reply, we found a spare quilt with large areas of yellowing in the kitchen cabinet, two pillows and a mattress. In shock, we finally contacted the customer service. Under her patient guidance, we found a key to the balcony in the cupboard🔑. When we saw a pile of "clean" quilt covers piled on the ground, we finally gave up. Struggling among the pile of things, he made do with it and got ready for bed. What was even more shocking came when the first guest among us took a shower for about fifteen minutes. After that, there was no hot water anymore. The second person taking a bath was naked in the bathroom waiting for the hot water to appear. In other words, after a long time of escaping from the room in the cold wind, he could not even have a comfortable hot bath. It was simply depressing. People suffocate. Okay, I won’t say much else, I hope it will be useful to future guests.

房間氛圍不錯，投影有點糊，浴缸很好看，暖氣很足。 地理位置很方便，5分鐘就能走到索菲亞教堂，推薦入住。

The sanitary conditions are very poor. There are hairs on the floor and dust in many places. It feels dirty and smelly everywhere. The scale stains in the cups are old and I don’t know how many years ago. It’s so disgusting. The signal inside is very poor. The wifi doesn’t work. There’s nothing I can do about it. There are no towels for washing your face. This is really one of the worst places I have stayed in.

房間🈶兩個大床，夠住4個人，床單被套很乾凈，很軟和，房間配有一次性的馬桶墊、浴巾、拖鞋等等，客服態度超級好，唯一就是洗手枱那裡沒有熱水。

I was really speechless. It took me a long time to find a place to stay from the beginning. It was like a secret room. The service attitude was very poor. It was funny that I was charged for a bottle of mineral water. It was my first time to stay in a hotel and I had to pay for a bottle of mineral water. Broken thing! ! !