Hanoi Hotels with Wi-Fi

Good Points -Customer Service from front counter are superb with friendly communication -Chambermaids are pleasant and well verse on their job - Good facilities with swimming pool, gym room, table tennis, pool table -Fully equip like hardware cutleries, washing machine, hair dryer & toiletries -Negative Points -Shower water pressure low with inconsistent cold & hot -Dressing table alignment need to rectify properly with using strong metal support L-shape below as to prevent leg injury to any staying guests as shown on picture. anytime the wood base might drop and injure in-house guest legs

Fantastic service in a beautiful hotel. Wonderful location just next to the scenic lake. Room is sufficiently spacious for single business travel. Not sure if the amenities is good as was not able to use them.

Nice hotel with great view of the big lake. But, it is too far to the old quarter and need to take cab to close to the old quarter for tour bus to pick up.

The hotel was stunning and the staff were overly friendly. The room was clean and best bed/mattress ever!!! A little disapointed as we had booked the Chic Deluxe Room which on the site shows there is a window with a view and a beautiful bathtub, however we got a room that had no bathtub and the window was just pretend with the view of the side of the building. When we checked in and realised it was too late and not worth mentioning as we were only there one night. Other than that, couldnt fault the hotel

I recently stayed at Hanoi Vacanza Premier Hotel, and it was a fantastic experience, especially for those looking to explore the Old Quarter of Hanoi. Pros: • Perfect Location: Situated in the heart of the Old Quarter, the hotel is within walking distance of Hoan Kiem Lake, the Night Market, and many famous street food spots. • Friendly & Attentive Staff: The hospitality was exceptional. • Comfortable Rooms: The rooms were clean, and well-equipped with comfy beds, air conditioning, and a good shower. Despite being in a busy area, noise was minimal in the higher-floor rooms. • Great Value for Money: Considering the location and service, the hotel is very reasonably priced. Cons: • Small Elevator: The elevator is compact, which might be inconvenient during peak hours. • Soundproofing of room Could Be Better: Conversations in the lift lobby can be heard, which might be a disturbance if you’re a light sleeper.

It was my first time traveling to Vietnam. There were many things I was not used to. The most gratifying thing was that I stayed at Capella. The theme concept runs through every detail. Good design is pleasing to the eye. It was also nice to be in a daze in the hotel every day. It was indeed a bit noisy, but the service and design made me turn a blind eye.

It's a super convenient hotel if you want to go many historical and cultural places and also many places to go out, eat and have coffee or drinks. Hotel is clean and comfortable. Unfortunately, I was in the second floor and the noise was too much from the lobby (first floor) they should be more quiet and pay attention about it. I didn't complain because it was only one night but if I stay longer it will be an issue. Anyway, nice experience in this hotel. Lovely people

Location was good, service was pleasant and fast. Room was overall clean and pleasant smelling when first checked-in. Now on the bad - ants slowly started to appear after my first night of stay in the room and toilet. Booked a family room and was indicated it had a courtyard view. But in actual fact, it was the last room on the inner side of the hotel with view of a wall from a tiny window. I didn’t bother drawing the blinds up. There are two fake windows as well. But being at the back of the hotel, it is a quiet room away from the street traffic if that’s what you value. Breakfast was below average - pho wasn’t good for a place where pho originates. Hotel was great in offering packet breakfast for my early flight. However don’t hold high expectations as they are just enough to not go hungry - was interesting how one packet had jam and butter, one packet had only butter, and one packet had nothing for the bread. When checking out, the front desk insisted on me completing my review right there and then with a 10/10 rating and to include his name in the review before I could leave. I have never encountered such insistent request and I believe it might have to do with being rewarded by the hotel management for being named in good reviews? Totally understand it might not be the front desk’s fault if they are following instructions but such insistent requests are a major turn off, especially in the wee hours when I have to catch my flight. Out my 4 trips to Vietnam across the various cities, this is my least liked hotel. There are definitely better hotels in the vicinity at similar price point.

Excellent customer service! The staff go above and beyond to ensure you have a good stay. They assisted in booking my day trip to Ha long bay and water puppet show tickets. The welcome letter and spa, massage and restaurant vouchers were a great touch as well. Location was perfect. The water pressure was great and warm, room decor was classy and bed was comfortable. The only downside was the room lighting wasn’t great for doing makeup and my room didn’t have a window with a view. Super minor and didn’t negatively impact my visit at all.

Affordable, safe quiet place, helpful and polite staff. Breakfast included. Hotel beside other hotels. Adjacent to the big old church and walking distance to lotus water puppet area , solo pagoda and ho hoan kiem lake and UNIQLO shop. . Many food area nearby. Good place to stay. Recommended.