Carillon Boutique Hotel

房間差，很小，有味道

好服務～ 接待人員很熱情

Bad customer service, rooms are not looks like pictures . Not recommended this hotel, there are many more options with better offers. We would not be returning . AVOID!!! The location of this hotel is great, but that’s just about where it stops with this hotel. Unfortunately there was no fridge or safe in our room, and it would have been faster to dry your hair with a fan than the so called hair dryer. In addition, the WiFi barely worked. Unfortunately, our experience was ruined by the man on reception who checked us in. Sadly we did not get his name but he was very pushy, trying to sell us day trips and excursions for double the price that they were from shops in the city, even going as far as writing them all down on our travel ticket and asking us to sign, despite us saying no several times. The hotel manager messaged me directly after this offering a refund, but then ignored my subsequent messages completely when the refund did not come through. Do yourself a favour and stay somewhere else

Excellent service at Carillon boutique hotel. A special thanks to the receptionist Mr. Tom for giving us amazing food and drinks recommendations. A special mention to Mr. Robert for providing us with a comfortable stay. The hotel is located in old quarter and makes the stay at Hanoi very comfortable. The rooms are a bit small but from my observation all hotel rooms in old quarter are on the smaller side

We hooked this hotel for 2nights and for me it was an average experience. Location was very good and that was the main advantage. Room size was very small and from washroom bed was clearly visible. This was is definitely okay for couple but dont book this hotel if you are going with friends or family. Breakfast option was also limited.

I recently stayed here, and I must say, the location was excellent - close to all the sights and sounds of the city. The staff were incredibly friendly and always ready to assist with a bright smile - shout out to Julia, Kevin, and Tom. However, I did notice that the room I was in needed some deep cleaning to freshen it up. Poor sound proofing and can literally hear chitchats from the lobby. Despite this small setback, my overall experience was pleasant, and I appreciated the warm hospitality of the hotel staff. P.S. Banh Mi 25 is 2 mins away, and the famous Michelin Bun Cha Dac Kim was a 5-min walk.