Hanoi Central Hotel & Residences

The hotel reception staff are helpful and welcoming. All can speak English, too. Hotel room is clean and tidy. Good size for a family of 4. Though the hotel is located in a small lane, off the main road, it is conveniently situated near cafes, boutiques, pharmacies n eateries. In fact, we have our hair n nails done just opposite our hotel. It is also within 15 minutes walk to the river. All in all, we have a pleasant stay in the hotel. Will recommend

這個價格市中心可以隨便選，都比這個好。房間潮濕，有窗户但都沒有采光，很悶。位置在一個小巷子裏。

建って間もないということで、部屋はきれいでした。 部屋にはリビングもあり、ゆっくりくつろげます。 洗濯機があるので、汗をかいた衣服をすぐに洗えて便利でした。 受付の女性は、とてもフレンドリーで、質問に丁寧に答えてくれました。 場所は、下町にあり、旧市街にもハノイ駅にも近く、空港バスの始発が近いので、その点も便利です。 ハノイに行った折は、また利用したいです。

Our group comprised 3 adults and a child and we had a comfortable stay at Hanoi Central & Hotel Residences. According to Michael the manager, the hotel was built in 2019. What helped make the stay comfortable: 1) Many electricity points that accepted the British power plug 2) Good breakfast, where guests could choose Western e.g., sunny side up, or local food e.g., pho. The kids liked the pancakes. There were also fresh fruits at the buffet counter. 3) Reliable WIFI in the rooms and lobby 4) Generous washing liquid detergent for the washing machine cum dryer 5) At least two Michelin eateries located within walking distance. Also a very good local eatery with low tables and chairs at a stone’s throw away serving incredibly tasty oysters and chicken skewers 6) Located on quieter small lane away from the incessant traffic noise and honking of the main streets 7) Extra bed could fit easily when we isolated a family member who caught a cold in one bedroom. 8) Cleaning service and bottled water provided daily Please take note of the following constraints: 1) There are no street views – essentially the windows face walls of the neighbouring buildings. There is some degree of sunlight entering the unit (We wanted two toilets rather than the street view of the one-toilet units) 2) Breakfast is a very short walk away at the sister hotel - Calista 3) Entrance of hotel has downward steps (not for those who mobility issues) 4) The signs in the toilet instruct guests to throw toilet paper into the bin, and not the WC (seems this is the norm for many buildings in Old Quarter) 5) There was a lack of hooks in the attached bathroom (The second bathroom located behind the kitchen had hooks for clothes) 6) There is no pool in the hotel. There is a small paid gymnasium (not part of the hotel operations) located on the first floor of the hotel. The staff (Michael, Ann and Huy) at the hotel were courteous, helpful and could communicate sufficiently well in English. Special kudos to Huy as he provided the most excellent food recommendations. We enjoyed immensely every recommendation he made. On our last evening, he recommended a dinner place where he had dined with his mom.

Stay was nice and comfortable. The staff were very friendly. The hotel arranged the free transfer for us too. Would like to specially call out the support and the friendliness from Amanda, Ann, Huy and Alex. We had left our luggage with the hotel when we went to Halong Bay for the stay. They offered us all the support required for us.

Allow me to share that it was rather impressive and I truly enjoyed the experience. Right from the time I arrived at the hotel, the receptionists and the staff were ever polite and very much friendly. I must say that the hospitality staff served me well and the stay was made so special to me. My experience of check-in was one of the best I have had while I stayed there. Staff were extremely hospitable and made me feel comfortable, like I am visiting my own home. As for the services provided by the housekeeping staff, the team offered consistent professional cleaning services and supplied the room with necessary amenities.

The place was so huge and comfortable. We stayed in the one bedroom resident with kitchen. There are two queen size beds so each of us slept so well. Coffee and tea and water were provided. The staff were so helpful. I will recommend to anyone who stay in Hanoi. This place has a washer/dryer in the house. There are so many eating places and cafe so you don’t need to go far.

We arrived before 11am and they were so accommodating to allow us an early check in. Hanoi hotel & Residences front desk staff is extremely pleasant and especially Michael, who is always smiling, kind and helpful in guiding us on how to get around the Old Quarter and many other lovely sites for us to visit. Breakfast was a good spread and thankfully had vegetarian options and it was barely 2 minutes away at their sister hotel, Calista. We stayed here for 4 nights. A big thank you to all the staff and Michael for making our stay here so wonderful & memorable. Will definitely recommend to friends if they plan to visit Hanoi, a truly beautiful city.

Nice location in centre of Ha Noi, room was very well maintained and clean, comfortable and nice environment. Loved the friendly staffs and the service was mind blowing. Highly recommend if you’re looking for nice place with great service in reasonable price. We thoroughly enjoyed our stay. :)