1989s Building

Kamarnya sangat rapi dan bersih. Hotel yang sangat layak dengan harga terjangkau. Lokasinya juga strategis. Saya ingin menginap di sini lagi jika berkunjung ke Hanoi. Stafnya sangat kooperatif.

The staff greeted me warmly and check-in was quick. Everything in the room was clean and ready. It made me feel welcome right away.

We arrived at the property only to find out that we do bot have the booking and the custodian at the coffee shop who facilitates as a 3rd party contact to accommodate us cannot find a booking reference for us. 3 hrs later after finding another accommodation because we are a family traveling with a 5 yr old kid someone contacted us telling us that the building we will be stating has a power interruption that day and they found us another accommodation. The person who contacted us was very rude refusing to fetch us because the building is in another location. AVOID THIS HOTEL. Very poor customer service. If i can give a negative star i will do it due to the hassle they put my children during our travel.

It’s located at Nyna Cafe, I feel they could have just mentioned that. But they did text to communicate so that’s helpful. The location is convenient enough, but just note that there’s no lift so you have to carry your luggage up. Key is requested from the cafe staff, and they didn’t help with luggage either so need to take note of that. Room was alright, we just took the room to wash up before our sleeper bus so it suited the purpose. There’s only soap and shampoo, so need to bring your own toothpaste.

시내랑 조금 떨어진 곳에 위치해서 조용하고 좋았습니다. 호스트 분께서 연락도 잘되고 어려운 상황이 생겼을 때 빠르게 안심시켜 주시고 도움 주셨습니다. 특히나 공간이 매우 넓고 세탁기나 조리도구가 모두 준비되어 있다는 점과 창이 매우 커서 탁 트인 느낌이 난다는 점에서 장기 투숙하시는 분들이 머무시면 좋을 숙소입니다.

まず他の人のレビューでも何人か言われていますが、ここのホテルの場所が正確ではありません。住所へ向かうとカフェに到着し、そこの店員に聞くとわからないと言われます。ホテルに直接連絡を入れてもうまくコミュニケーションを取ってくれません。また、旅行初日にこのホテルを予約していたのですが、当日ホテルから"停電?の影響でお迎えすることができないためキャンセルとし払い戻しの手続きをします"との連絡があり突然の事だったのでこれにも驚きました。またこの事についてTrip.comには連絡がいっておらず個人的に連絡が送られてきているだけでした。まぁ、ここまでは不運なことで仕方がないかもしれませんが、帰国後も払い戻しの処理がされておらずこちらからTrip.comのサポートに直接連絡をしてやっと払い戻しの処理がされたのには不満しかありません。