Luxe Paradise Residence 76 To Ngoc Van

There wasn’t anyone at reception upon arrival, I had to call to check in. The room was a little dirty, old stains on the couch and walls. There’s everything you need in the room including cutlery and I was surprised to see a washing machine in the room. Location is great with a lot of expats around the area

The apartment is in the quiet greeny alley few steps from the lake. The room is spacious. But that’s all. The room is poorly maintained, there are mold stains on the walk and shower curtain. Shower water is weak and hot water rarely works at night. The worst thing is room service. I booked 5 nights but they didn’t do room service until 4th day. There was not pillows or duvet cover, or changed the towels. The house keeping was lazy, she didn’t bother you to offer to my room while she still cleaned other rooms for foreigners, I wondered if they discriminated local guests? I asked for iron since I moved it and never got one until check out. There was mosquitoes and I asked them but they didn’t care either. I call the hotline and they made excuses for their service: first they said the housekeeper was sick, and then they blamed me not to request the room service, even it’s their job and I indeed messaged and called several times (attached screenshot). Until I pointed out their bad services and said I’d leave reviews they started to send housekeeper. This was probably the worst hotel I have experienced and I travel for work almost every month.

the hotel is not in the city center. Closer to the airport. Not a bad hotel for the money. It smells damp, but if you turn on the air conditioner, it becomes good