TROY HOUSE - MASTERI WEST HEIGHTS

A very unpleasant stay. This accommodation experience is not even worth my time to review it, but I will make it simple.  This is what we call a complete switch bait . We were given an apartment that was a complete dump. I was informed by Troy House that both apartments or equally nice, one location being closer to the city center and another one little farther away. But I decided to choose one closer to the city center, we were given a mediocre studio, completely unkept. Cooking area was dirty and greasy. Dishes were dirty. Stains on the sofa. A chair appear to be all broken. Toilet seat broken. Only one burner works. Awful smell in the corridor.  Also very rude security receptionist staff. Worst of all was the actual Troy House representative himself. He had the shameless audacity to demand another 600,000 from my girlfriend for putting us at a unit closer to the city center. But yet the quality of the unit was awful and completely apart. Major maintenance and renovation needed. Horrible experience. I would not recommend dealing with Troy House.Manager was completely annoying and disrespectful, I actually had to block him from my WhatsApp account.

The place was exactly as described. The sofa was big and comfy, and I could watch Netflix all evening. The kitchenette had enough utensils to cook simple meals. There was also a nice little workspace. Everything was spotless. I appreciated the good lighting and large mirror in the bathroom.

Check-in took less than five minutes. No unnecessary paperwork, just quick and smooth. After a long flight, that made a big difference. Bathroom had hot water and good water pressure. Some places get this wrong, but here everything worked fine. That made showers relaxing.