Sheraton Hanoi West Reviews

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive experience at Sheraton Hanoi West. We are delighted to hear that our location near the Korean town area was convenient for your business visit and that our staff's politeness met your expectations.We are particularly pleased that you appreciated the complimentary room upgrade. It is our goal to provide exceptional service and memorable experiences for our guests, and your kind words are a testament to our efforts.We look forward to welcoming you back to Sheraton Hanoi West in the near future.Warm regards,Sheraton Hanoi West team.

Response from Property: Dear Valued Guest,Thank you very much for your kind words and positive feedback. We are delighted to hear that you enjoyed your stay at Sheraton Hanoi West and appreciated the upgrade at check-in. It is always our pleasure to provide exceptional service and ensure our guests have a memorable experience.We look forward to welcoming you back on your next trip to Hanoi.Warm regards, Sheraton Hanoi West team

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback. We are thrilled to hear that you had a very good stay at Sheraton Hanoi West. Your satisfaction is our top priority, and we are delighted that we could meet your expectations.We look forward to welcoming you back on your next visit to Hanoi.Warm regards, Sheraton Hanoi West team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Sheraton Hanoi West. We deeply regret to hear about your disappointing experience with our front desk staff, particularly the overnight staff member you mentioned. This is not reflective of the high standards of service we strive to maintain.Please accept our sincere apologies for the lack of professionalism and respect you encountered. We take your comments very seriously and will address this issue with our team to ensure immediate improvements are made.Your feedback is invaluable to us as we continuously work to enhance our services. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Best regards, Sheraton Hanoi West team

Response from Property: Dear Valued Guest,Thank you for taking the time to share your positive feedback following your recent stay at Sheraton Hanoi West. We are pleased to hear that you appreciated our modern facilities, the convenience of our location near the airport, and the quality of our breakfast offerings.Your kind words about our staff are especially gratifying, as we strive to provide exceptional service to all our guests. We hope to have the pleasure of welcoming you back in the near future.Warm regards,Sheraton Hanoi West team

Response from Property: Thank you for taking the time to share your feedback. We sincerely apologize if your experience did not meet your expectations.We understand that our location may not have been ideal for your needs. We strive to provide a peaceful retreat away from the hustle and bustle of the city, and we apologize if this was not communicated effectively.Regarding your Marriott member status, we value all our guests and especially our loyal Marriott members. We regret any misunderstanding that may have occurred during your booking process through TRIP. We would like to clarify that the benefits and recognition of Marriott member status can vary based on the booking channel used. We are actively working with our partners to ensure better communication of these details in the future.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to better serve you in the future. Best regards, Sheraton Hanoi West team.

Response from Property: Dear Chien,Thank you for choosing Sheraton Hanoi West and for sharing your feedback. We appreciate your time and would love to hear more about your experience to further enhance our service.We hope to have the pleasure of welcoming you back for an even more exceptional stay in the future. Please do not hesitate to reach out if there is anything we can do to make your next visit even better.Best regards,Sheraton Hanoi West

Response from Property: Dear Valued Guest, Thank you for your continued trust in Sheraton Hanoi West and for taking the time to share your experience. We sincerely regret to hear that your most recent stay did not meet your expectations due to noise disturbances. Providing a peaceful and comfortable environment for all our guests is our priority, and we apologize for any inconvenience this may have caused. Your feedback regarding soundproofing and in-room amenities is greatly appreciated, and we will certainly review these concerns with our team. For future visits, please do not hesitate to reach out to our front desk team, who will do their best to accommodate your preferences, such as assigning a higher-floor room for a quieter experience. We truly value your patronage and hope to have the opportunity to provide you with a more enjoyable and restful stay in the future. Best regards, Sheraton Hanoi West

Response from Property: Dear valued guest,Thank you for staying at Sheraton Hanoi West and for taking the time to share your feedback. We sincerely regret that certain aspects of your stay did not meet your expectations.We understand the importance of a comfortable and well-designed bathroom experience, and we appreciate your comments regarding the shower setup and sink faucet. Your feedback is invaluable, and we will review these concerns with our team to explore possible improvements.Ensuring a high standard of comfort and quality is our priority, and we regret that your overall experience fell short of expectations. We truly appreciate your insights and hope to have the opportunity to welcome you back in the future, providing you with a more seamless and enjoyable stay.Should you have any specific preferences for your next visit, please do not hesitate to let us know.Best regards,Sheraton Hanoi West

Response from Property: Dear Valued Guest,Thank you for sharing your kind feedback with us. We are delighted to hear that you were pleased with the quality of our service and the diverse international flavors offered in our restaurant. It is always our goal to provide a memorable experience through both exceptional service and unique culinary offerings.We understand that the location may feel a bit remote, but we are glad to know that it did not detract from your overall enjoyment. We hope to have the pleasure of welcoming you back in the future and providing another exceptional stay.Warm regards,Sheraton Hanoi West Team

Response from Property: Dear Eric,Thank you for choosing Sheraton Hanoi West and for sharing your positive feedback. We are delighted to hear that you enjoyed your suite upgrade and appreciated the spaciousness and cleanliness of your accommodation.Providing a comfortable and memorable experience for our guests is always our priority, and we are pleased that we could enhance your stay. We look forward to welcoming you back for another exceptional visit in the future.Should you require any assistance with your next stay, please do not hesitate to reach out to us.Best regards,Sheraton Hanoi West

Response from Property: Dear paul1020,Thank you for taking the time to share your feedback about your stay at Sheraton Hanoi West. We truly appreciate your balanced and thoughtful review. We are pleased to hear that you found our overall service satisfactory. We acknowledge your observation, and we continuously strive to enhance our service standards to exceed guest expectations.Best regards,Sheraton Hanoi West

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. We sincerely regret to learn that your experience at Sheraton Hanoi West did not meet your expectations. Please accept our deepest apologies for any inconvenience you encountered during your stay. Providing a high standard of service and comfort is our utmost priority, and we take your concerns very seriously.We would greatly appreciate the opportunity to learn more about your experience so that we can address these matters appropriately. Please feel free to reach out to us directly, as your feedback is invaluable in helping us improve.Once again, we apologize for any disappointment caused and hope to have the chance to restore your trust in us in the future.Best regards,Sheraton Hanoi West

Response from Property: Dear Valued Guest,Thank you for choosing Sheraton Hanoi West and for taking the time to share your kind feedback. We are delighted to know that you had a pleasant stay and that our well-appointed accommodations, cleanliness, and service met your expectations. We look forward to the pleasure of welcoming you back on your next visit to Hanoi, whether for business or leisure.Best regards,Sheraton Hanoi West