Luxe Paradise Premium Hotel

Really nice, I like it. Except that you can hear your neighbors talking from your room. Sound isolation isn't that good. Otherwise everything was smooth, check in at 3am after a late flight, the stuffs were very helpful and nice. Nice location also.

A very bad experience. We arrived and they informed us that our room had issues with hot water and air con. They told us we'd have to go to their sister hotel, but that we could return at 9am the next morning. We went to the sister "hotel", it was a residence with dirty old rooms and no facilities. We complained and were upgraded to a slightly less awful room, still had cockroaches though. The next morning we went back and they said the room wasn't actually ready. We had no access to the breakfast nor pool. We went for coffee and met somebody else with the same situation. It turns out they overbook rooms. We decided to request a refund and move to another hotel which is when suddenly the room became ready AND they upgraded us. The breakfast and pool aren't bad when you can access and staff are friendly enough. We went to Ha Long bay and I asked to reserve a room for when we got back. The lady at reception assured me this wouldn't be necessary. When we got back there were no rooms so we had to find somewhere with an angry tired toddler. TL:DR they overbook and lie about it.

We stayed two nights at this hotel and were deeply disappointed. The air conditioning didn’t work, and the room stayed over 30°C, making it extremely uncomfortable. Despite reporting the issue multiple times, no technician ever came, and repeated promises of a room change were never fulfilled. Staff acted like nothing was wrong, and we later discovered other rooms had the same issue. The room and bathroom were dirty, and the cleaning staff appeared untrained and unprofessional. We were even charged for two bottles of water (25k each) without a receipt. While the breakfast was decent and the property itself had potential, the poor service, lack of transparency, and failure to address basic issues made for a frustrating and disappointing experience—especially for what’s advertised as a premium hotel.

From the beginning it was pure luxury, excellent service and staff throughout the hotel. Highly impressed with the rooms and truly great people working there, thank you.

A Terrible Experience – Do Not Recommend I stayed at this hotel for four nights, and my experience was extremely disappointing. Despite my room never being cleaned, I noticed that people were entering it for unknown reasons. On my first morning, I waited 30 minutes for an omelet. The toilet got clogged, and to make matters worse, on my last day, I called reception to request a towel and water, but no one ever came. When I asked about these repeated failures in service, the staff simply blamed the New Year festivities. While I understand that there might have been staff shortages during that time, the hotel should have either closed temporarily or at least informed guests beforehand, allowing them to choose another hotel of similar price where basic services—like room cleaning—are actually provided. I had the impression that they were doing guests a favor by letting them stay, which is completely unacceptable. Additionally, the room was very noisy, and the air pollution from outside could be strongly felt. Given the price of the room, air purifiers should be provided. The security box was also not working, and when I reported it, reception sent a staff member with a box of keys, trying to find the right one inside my room—without success. Overall, this was a really bad experience, and I do not recommend this hotel to anyone. ---

We stayed for our first night in Hanoi, are going to be traveling around Vietnam and then we'll stay @ the hotel again for our last night in Vietnam. Staying here really felt like a luxurious break, especially after traveling around different Hostels. We went out to eat at night and couldn't wait to come back to our room. 💚Pros: + Super friendly and caring hotel staff, San showed us places to sightsee and travel to + Clean room & bathroom, with a roombar and a kit for basic hygiene + A sports room, rooftop with a stunning view, a pool and a spa, where you could book treatments + Many great spots in walkable distance + The most comfortable hotel beds we've had in 3 weeks of traveling + Great buffet for breakfast 💔CONS - that we didn't stay more than one night - that we couldn't use the pool because of the cold weather, even though it was open and usable (we were just 2 scaredy-cats, afraid of the wind :-D) We're definitely looking forwards to spending our last night in Vietnam in this great hotel, meeting San and the hotel staff again - cause they were really the sweetest.