Hoang Gia Hotel Ha Noi Capital

AC berfungsi dengan baik, air panasnya kencang, tidak ada masalah. Kamar mandi bersih, handuk baru, tidak ada bau aneh. Wifi-nya kencang sekali, online seharian juga stabil.

Apartemen ini terletak di area yang aman, dekat taman dan kafe. Perabotan yang rapi dan nyaman. Staf yang ramah dan menyenangkan.

The bed was incredibly comfortable, and the bathroom was spotless with high end amenities. The air conditioning worked perfectly, and the lighting created a cozy ambiance at night. Everything was well maintained, and check in was smooth.

Centrally located with a lovely balcony view of the street. Clean room with all necessary items. Staff were friendly, kind, and professional.

This place isn’t fancy, but it’s clean and well managed. The bed and pillows were more comfortable than I expected. There’s a small coffee shop in the lobby with good drinks. Staff helped with laundry and gave local tips. I’d recommend it for short city stays.

Our family booked 1room and wanted to stay tgt for 3person. Unfortunately, they didn’t allow us to stay x3 pax in one room even though we are ok to pay extra. They gave us 4person room and asked for 700,000 extra dong for 1night + what we paid at previous booking which is very expensive. The staff from reception counter do not speak English and he can’t use English translation app as well. The staff used vietnam to chinese app but we can’t speak Chinese so it was very troublesome to communicate with them. Some more, we was late to check out for about 2-3hrs and we need to pay for extra 1090,000 dong for late check out. We have traveled to Vietnam and stayed many hotels but none of them were like that. Other hotels were very flexible, patient and kind and they tried to adjust with the customer needs. Very disappointed with the hotel and service.