Kaiyuan Yiju Hotel (West Lake Hubin Pedestrian Street) Guest Reviews
4.3/5
441 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(441)
Positive reviews(405)
Reviews with photos/video(93)
Friendly front desk staff(43)
Easy to get around(31)
Classy environment(30)
Near shopping area(25)
Convenient for shopping(24)
Average sound insulation(11)
Stayed multiple times(7)
Comfortable bed(6)
Negative reviews(33)
Guest User
Yiju Double Bed Room
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 25, 2024
Great location, helpful staff. Easy to find and many restaurants and the lake in direct proximity
Response from Property: It's an honor for you to choose our hotel to stay in. Thank you very much for your love. Your praise has brought us great encouragement. We will continue to work hard and look forward to your next visit.
leungtcl
Yiju Double Bed Room
Stayed in Jun 2024
Business travelers
11 review
4.5/5
Great
Posted on Aug 6, 2024
Great
Response from Property: Dear host, your evaluation is the best motivation for us to move forward. We will continue to improve the service awareness of hotel employees and pay attention to the improvement of service quality. All the hotel staff look forward to seeing you and your family come again! Wish you a happy life!
Guest User
Yiju Double Bed Room
Stayed in Feb 2025
Other
2 review
2.7/5
Posted on Mar 13, 2025
I didn't fall in the bathroom last night after taking a shower, where the floor was very slippery. This morning, when I was about to check out, the hotel called to remind me to check out. On the way to answer the phone, I was wearing the hotel's disposable slippers and fell on the dry room floor. However, I left as it was almost time to check out. I don't mind spending a few dozen more on the room fee to buy a pair of slippers that I can wear. I fell and my lower body hurts when I walk now. I don't know if I will be injured later.
Original TextTranslated by Google
Response from Property: Dear guests, hello! First of all, thank you for choosing our hotel. We are deeply sorry that we failed to bring you a very satisfactory stay experience! Xiaoyi will continue to improve its products and services, hoping to provide you with a more comfortable stay experience!
Guest User
Yiju Double Bed Room
Stayed in Feb 2025
Other
1 review
0.5/5
Posted on Mar 12, 2025
Don't book this hotel, it's terrible👎🏻
If you want to see the front desk staff roll their eyes, then book this hotel
If you want to use the towel that was used to wipe the toilet to clean the cup, then book this hotel. Pictures show the truth
If you want to hear the conversations in each room, then book this hotel, and people can also listen to you
If you want to have the free alarm service in the next room at midnight, then book this hotel
It's called Kaiyuan Hotel, but it's not Kaiyuan. It's better to stay at the Home Inn next door
Original TextTranslated by Google
Response from Property: 湖濱頤居非常感謝您給我們留下的點評,非常抱歉讓您有一次不愉快的入住體驗,您提到的問題這邊會反饋到相關部門進行處理,您方便告訴我們當時您是住在幾號房間和入住日期嗎?這樣我們可以真實性的來進行檢查,對於出現的問題我們好進行培訓,您下次來時,我們會有所改變哦!希望您能再給湖濱頤居一次機會,期待您的光臨!
Guest User
Business Double Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Facilities: The room has everything, very complete
Hygiene: Very clean and tidy
Environment: The decoration is quite new, which is the style I like
Service: The service is very good and very satisfactory
I will stay here again next time! ! ! ! ! ! ! !
Original TextTranslated by Google
Response from Property: Dear sir, your evaluation is the best motivation for us to move forward. We will continue to improve the service awareness of hotel staff and pay attention to the improvement of service quality. All hotel staff are looking forward to your visit again with your family! I wish you a happy life
Guest User
Business Double Room
Stayed in Jan 2025
Travel with friends
18 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The room is clean and tidy, the bed is comfortable, the hotel is right by the West Lake, very close to walk, there are many restaurants downstairs, very convenient. It's only a few hundred meters to Lakeside Yintai in77, and it's also very convenient to go to other scenic spots by bus or subway. The service is very good, I will stay here again next time
Original TextTranslated by Google
Response from Property: Dear guest, your evaluation is the best motivation for us to move forward. We will continue to improve the service awareness of hotel staff and attach importance to the improvement of service quality. All hotel staff are looking forward to your and your family's visit again! I wish you a happy life!
Guest User
Yiju Double Bed Room
Stayed in Nov 2024
Solo travelers
8 review
3.0/5
Posted on Jan 2, 2025
Clean and sanitary, close to West Lake and Yintai shopping district. Traveling in winter, the room has heating, but it is really not suitable for Guangdong people. I fell asleep and woke up with a red face, thinking I was sick because the room was heated 😂🤣😅
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing this hotel. I am very sorry that we failed to bring you a satisfactory stay experience! Because the heating is turned on in winter, if you are too hot, you can turn off the heating^_^
Guest User
Yiju Double Bed Room
Stayed in Oct 2024
Business travelers
11 review
4.8/5
Amazing
Posted on Nov 22, 2024
I stayed here last year. This time I stayed in Hangzhou for two days. It was clean and hygienic. The service was very good.
Original TextTranslated by Google
Response from Property: Dear guest, your evaluation is the best motivation for us to move forward. We will continue to improve the service awareness of hotel staff and attach importance to the improvement of service quality. All hotel staff are looking forward to your and your family's visit again! I wish you a happy life!
Guxinglvren
Business Double Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 18, 2024
The location is very good, and the West Lake is just a minute's walk away. The room is very new and clean, the bathroom is separated into dry and wet areas, there is no strange smell, the mattress has memory foam, and the overall stay is very comfortable. What can be improved is to add a cushion to the wooden chair
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you very much for choosing to stay in our hotel and sharing your experience! We look forward to seeing you again!
fengyun8732870
Business Double Room
Stayed in Aug 2024
Couples
4 review
1.1/5
Posted on Sep 29, 2024
There is nothing good about this hotel except the location. This is a franchise store of Kaiyuan. It is not managed by Kaiyuan at all. The management of Delong Group would not be so chaotic! 1. There is no service at all. There is no one at the front desk. You have to call to find one. 2. Anyone can take the elevator to the room. You can go to the floor where the room is without swiping a card. There is no safety guarantee! 3. This is the most unbearable. In such hot weather, the hotel suddenly lost power in the middle of the night. I was sweating and woke up directly from the heat! ! ! 4. The hygiene is very poor. I got a lot of small rashes on my body after sleeping for a night. It was extremely itchy! In summary: If you don’t want to suffer, don’t stay here! I sincerely give a piece of advice to my friends who are traveling. Traveling for fun is really not worth it!
Original TextTranslated by Google
Response from Property: Dear guests, hello! First of all, thank you for choosing our hotel. We are deeply sorry that we failed to bring you a very satisfactory stay experience! Xiaoyi will continue to improve its products and services, hoping to provide you with a more comfortable stay experience!
Guest User
Business Double Room
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 10, 2025
The service attitude is very good, the price is favorable, the hygiene is clean and tidy, the facilities are also complete, it is right in the scenic area, the transportation is also very convenient, and there are tourist attractions and places where Internet celebrities check in. Recommended
Original TextTranslated by Google
Response from Property: Dear guest, your evaluation is the best motivation for us to move forward. We will continue to improve the service awareness of hotel staff and attach importance to the improvement of service quality. All hotel staff are looking forward to your and your family's visit again! I wish you a happy life!
Guest User
Yiju Double Bed Room
Stayed in Jul 2024
Family
2 review
5.0/5
Outstanding
Posted on Aug 7, 2024
The room is clean and hygienic, the first choice for family travel. The location is right next to the West Lake, very convenient
Original TextTranslated by Google
Response from Property: Hey, thank you for your affirmation of our front desk service and your liking for our room. We look forward to meeting you next time ( ´・ᴗ・` )づ╭❤
Guest User
Yiju Double Bed Room
Stayed in Jun 2024
Other
1 review
5.0/5
Outstanding
Posted on Jul 26, 2024
The location is very unique, with West Lake just outside the door. The hotel has complete facilities, good environment, sanitation and service. I like it very much and will stay here again next time.
Original TextTranslated by Google
Response from Property: Hey, thank you for your affirmation of our front desk service and your love for our room. I look forward to meeting you next timeღ( ´・ᴗ・` )づ╭❤
Guest User
Yiju Double Bed Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 16, 2024
The hotel is very good, the room is clean and tidy, the facilities are complete, the transportation is convenient, the environment is beautiful, and there are many places for Internet celebrities to check in. It is very close to the West Lake, about 50 meters away. It is a hotel worth staying in. The front desk service is very enthusiastic. I recommend it to everyone.
Original TextTranslated by Google
Response from Property: Dear guest, your evaluation is the best motivation for us to move forward. We will continue to improve the service awareness of hotel staff and attach importance to the improvement of service quality. All hotel staff are looking forward to your and your family's visit again! I wish you a happy life!
Alessia
Lake-view Queen Room
Stayed in Dec 2024
Couples
3 review
2.2/5
Posted on Jan 11, 2025
The room is mediocre and always cold, because the electricity only works if the card is inserted, but they only give you one, so if you are out all day the air conditioning does not work and when you enter the room in the evening it takes a long time to heat the room.
Wi-Fi is useless if you do not have a Chinese phone number, because you have to confirm with that.
We did not have it and we spent the whole time without Wi-Fi. unacceptable
They give you the password of another network, but it does not work at all.
There are definitely better hotels in the area.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your comments on the hotel! We deeply regret your experience during your stay in the hotel. Your valuable opinions are very important to us. We will inform the relevant departments to improve the quality of service. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to your next visit!