Our stay at 西湖國賓館 was an extraordinary experience. Located beside the serene West Lake, the resort offers stunning views, including a direct sightline to the iconic 雷峰塔. The private, impeccably maintained grounds, brimming with vibrant greenery and colorful flowers, create a picturesque and inviting atmosphere.
What makes this resort truly unforgettable is the exceptional service. Ms. 阮, who graciously served us during our delightful complimentary afternoon tea, and Daniel, who kindly drove us on the hotel cart, added personal touches to our visit, even with their brief interactions. The housekeeping team went above and beyond to ensure our comfort—keeping our rooms impeccably clean, delivering fresh fruit daily, and warmly greeting us at every opportunity, as though we were part of their family.
One particularly heartwarming moment occurred on our final day. When I expressed a simple desire to smell the magnolia flowers blooming in the lobby, the hotel manager kindly asked the gardener, who was tending to the lobby planters, to cut a small branch for me. To my surprise, the gardener also gifted me a lotus flower bud with a warm smile. The bud blossomed beautifully at our next destination, serving as a lasting reminder of the kindness and thoughtfulness we experienced here.
As first-time visitors to China, we are deeply impressed not only by the country’s rich history and stunning landscapes but also by the genuine warmth of its people. 西湖國賓館 exemplifies hospitality at its finest, blending meticulous care with heartfelt service, making our stay an experience we will cherish forever.
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