Vienna International Hotel (Hangzhou West Lake Cultural Square Metro Station)

Ulasan Vienna International Hotel (Hangzhou West Lake Cultural Square Metro Station)

Vienna International Hotel (Hangzhou West Lake Cultural Square Metro Station)

Jinying Building, 348 Wenhui Road (Wenhui Lu), Gongshu District, Hangzhou, Zhejiang, 310014, ChinaLihat Detail Hotel
Vienna International Hotel (Hangzhou West Lake Cultural Square Metro Station)
Vienna International Hotel (Hangzhou West Lake Cultural Square Metro Station)Vienna International Hotel (Hangzhou West Lake Cultural Square Metro Station)Vienna International Hotel (Hangzhou West Lake Cultural Square Metro Station)
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam

Ulasan Tamu

4.6/5
Very Good
1379 ulasan
Ulasan terverifikasi
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(1379)
Positive reviews(1329)
Reviews with photos/video(152)
Easy to get around(243)
Convenient location(175)
Close to metro(122)
Friendly front desk staff(104)
Classy environment(90)
Delicious breakfast(70)
Would stay again(28)
Perfect for business trips(27)
Negative reviews(50)
Anonymous User
Deluxe Queen Room
Menginap di Sep 2024
Couples
6 ulasan
3.2/5
Diposting pada 31 Okt 2024
Not so good experience during check in. Firstly, Inexperienced reception and keep looking down & pressing at her phone despite i was clarifying something with her. Secondly, having breakfast at 930am left not much food & restaurant crew had started to turn off restaurant lights around 950am which made me feel unwelcoming. Thirdly, i have requested additional 3 bottles of drinking water for me to boil hot water for my tea, reception counter told me “you have 2 bottles inside your room. As cant give you more otherwise hotel will need to charge you”. Lastly, cleaner did not wash my tea cup and just put it back to where it’s belongs. Additionally, there is no glass door inside bathroom. Water splashing around and wet floor.
Tanggapan dari Properti: Dear customer, hello. I understand your feelings very well. We sincerely apologize and will strengthen our management to avoid such a situation from happening again. Thank you very much for your criticism and correction this time! I also look forward to your next experience.
MD Masud Ali Shah
Superior Queen Room
Menginap di Des 2024
Business travelers
1 ulasan
5.0/5
Outstanding
Diposting pada 9 Jan 2025
Very good app , convenient easy to use in china
Tanggapan dari Properti: Dear guests: Hello! Thank you for your trust in Vienna International Hotel Hangzhou West Lake Cultural Square Subway Station Branch, and thank you for your unstinting compliments and highly recommended! It's hard to leave Vienna, Vienna is your most beautiful and warm home, and you remember to come back often when you have time!
Jerker Johnson
Executive Queen Room
Menginap di Nov 2024
Couples
33 ulasan
4.7/5
Amazing
Diposting pada 30 Jan 2025
Very good hotel for travelers to Hangzhou the hotel is well located and have many good places around
Tanggapan dari Properti: 尊敬的客人，您好！感謝您抽出寶貴時間進行誠摯的點評，也非常感謝您對我們酒店環境以及舒適度的肯定，為您提供最優質的入住體驗是酒店最大的追求！很遺憾您影響了您的入住體驗，您的反饋我已經記錄在案，並會馬上改進。希望您看到回覆聯繫酒店，給我們一次改進的機會！
Guest User
Deluxe Queen Room
Menginap di Nov 2024
Couples
17 ulasan
4.5/5
Great
Diposting pada 29 Des 2024
I've stayed a few times at this hotel. The location is very convenient, the rooms are equipped with necessary stuff. This time, however, there was a very strong smell from the drainage in the bathroom, it stank the whole time even with the fan turned on. Another unpleasant surprise was the breakfast - by the time I reached the dining room, there was no food, only one lady worked at the counter serving noodles, eggs and fruits with the constant queue waiting. The other lady barely had time to clean up the tables, occasionally refilling the empty food stall. The hotel apparently was well booked.
Tanggapan dari Properti: Dear guests, thank you very much for your stay and review. From your reviews, we regret to see that this stay did not meet your expectations, we are very sorry for the inconvenience caused, and we will further improve the problems you mentioned. Thank you again for staying at the Vienna International Hotel and look forward to welcoming you again during your next stay.
Eron Kyle
Deluxe Queen Room
Menginap di Jun 2024
Solo travelers
3 ulasan
3.0/5
Diposting pada 21 Jul 2024
The AC didn’t work. When I called to ask for a room change, they sent a drunk man to come yell at me and try to turn the broken AC on.
Tanggapan dari Properti: Dear guest, hello! Thank you so much for choosing to stay in our store and share your experience! Thank you for your valuable comments, your questions have been reflected to the relevant departments, to provide each guest with warm and thoughtful service is the responsibility of the branch staff, sincerely looking forward to your visit again!
CroftsAnn
Deluxe 2-bed Room
Menginap di Apr 2024
Solo travelers
7 ulasan
4.2/5
Very Good
Diposting pada 7 Mei 2024
Hotel could do with updating breakfast didn’t start until 7am which was too late for me as I had to leave by 6:30
Tanggapan dari Properti: Dear guest, hello, there is always unexpected warmth on the road. Here, satisfaction is just an expectation, and touching and surprise are the direction we always pursue. Thank you for your review, we hope to always accompany you!
LJ
Superior Queen Room
Menginap di Sep 2023
Solo travelers
2 ulasan
4.7/5
Amazing
Diposting pada 23 Okt 2023
Got a free room upgrade with low occupancy, walking distance to train station to airport
Tanggapan dari Properti: Thank you very much for your support of our hotel. The bus and subway near the hotel directly reach the train station and airport, which is three kilometers away from West Lake. You can get off at Longxiang Bridge at three subway stations and walk to the beautiful West Lake scenic area. You can walk along the Canal Park for eight minutes to reach Yintai, museums, science museums, etc. It is very suitable for parent-child travel and business students to meet your different consumption needs. We sincerely invite you to come again and wish you a happy day!
ViviLeon
Deluxe Queen Room
Menginap di Jan 2023
Couples
66 ulasan
5.0/5
Outstanding
Diposting pada 26 Feb 2023
Wow ! This hotel went far and beyond with my expectations. Location is great if you are visiting g HZ for fun party and shopping. Price was cheap. Staff service is very friendly and some of them speak English. Rooms are like new! Very clean, beautiful and comfortable. I stayed only for one night to celebrate my boyfriend’s birthday and they decorated the room and left some juice, water, rose petals and 2 stuffed cute rabbits for us. I will definitely come back.
Tanggapan dari Properti: Wow! This is the highest compliment that Vic has ever received. Thank you very much for giving the hotel such a high rating! Hotel disinfection comprehensive, safe and assured, your recognition is our supreme honor, we look forward to you and your relatives and friends to visit the hotel, we will maintain the exquisite tone and unremitting efforts, in order to do better. The hotel staff is looking forward to your visit again!
Guest User
Superior Queen Room
Menginap di Sep 2024
Travel with friends
1 ulasan
5.0/5
Outstanding
Diposting pada 16 Okt 2024
good good very good
Tanggapan dari Properti: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！
Hagop Ohanian
Executive 2-bed Room
Menginap di Jun 2023
Family
6 ulasan
3.5/5
Diposting pada 8 Jul 2023
Perfect area, good place to stay specially for a business trip.
Tanggapan dari Properti: Thank you for taking the time to write a review about your recent stay at our hotel, and sorry we were unable to provide you with a perfect stay, we have followed up with the relevant departments on the details of the issues you mentioned, and will further strengthen the communication skills training of each service staff to ensure a home away from home experience. We would appreciate it if you could contact us with more details, as it is essential for us to be able to serve each guest flawlessly more effectively. Thank you again for your honest feedback and we hope you will consider staying with us again.
鱼鱼来咯
Executive 2-bed Room
Menginap di Nov 2023
Business travelers
6 ulasan
4.7/5
Amazing
Diposting pada 8 Feb 2024
It is so beautyful
Tanggapan dari Properti: 尊敬的賓客：您好!感謝您對我們維也納國際酒店杭州西湖文化廣場地鐵站店的信賴，更感謝您的不吝誇獎與強烈推薦！真是愛在維也納難以離開，維也納是您最美、最温暖的家，您也記得有時間常回來看看喲!
Diana Chungu
Superior Queen Room
Menginap di Mar 2023
Solo travelers
5 ulasan
3.5/5
Diposting pada 6 Apr 2023
Good service rooms are not so good
Tanggapan dari Properti: 小維很感謝您的入住，我們想給客人帶到的是最好的體驗，是來自朋友的體貼和關照，小維期待您下次再次入住呢
Guest User
Deluxe 2-bed Room
Menginap di Mar 2025
Family
18 ulasan
5.0/5
Outstanding
Diposting pada 9 Apr 2025
Super good! The lady at the front desk is very welcoming, the hotel is very clean, and the bed is very comfortable. The shower water is very big! It is very convenient to go to West Lake, the transportation is very convenient, it is easy to get a taxi, and it is also close to the pedestrian street. I will definitely book this hotel next time I come to Hangzhou
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Thank you for your support and love! Thousands of words cannot compare to your satisfaction, because every customer's happy smile is an encouragement and support to us. Xiaowei will cherish it and continue to work hard!
Guest User
Executive 2-bed Room
Menginap di Mar 2025
Family
2 ulasan
5.0/5
Outstanding
Diposting pada 6 Apr 2025
The room is clean, the front desk service is attentive, and it is close to the West Lake. It is worth recommending!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear guests: Hello! Thank you for staying at the hotel and for your high recognition of all aspects of the hotel. Our management team has been instilling in employees the spirit of serving Vienna, making guests feel like they are at home. We will continue to sum up our experience and keep working hard, and look forward to having you come home again!
Guest User
Deluxe 2-bed Room
Menginap di Feb 2025
Family
3 ulasan
1.8/5
Diposting pada 2 Apr 2025
The hotel is in a good location and very close to the subway. Other than this, all the reviews are negative. See the picture below for details. The air conditioner is very noisy
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: We are very sorry for the inconvenience you have experienced. We are also very grateful for your suggestions regarding the facilities. We will also conduct inspections on all the rooms in the hotel for this issue. We are looking forward to your next inspection!