HANGZHOU W PLUS HOTEL

This was hands down the best hotel we stayed at during our trip. While it was a bit challenging to find a taxi willing to drive up the steep, narrow hill, the exceptional hospitality we received at the hotel made it all worth it. From the moment we arrived, the staff went above and beyond to make us feel welcomed and cared for. Every little detail was attended to, from the personalized service to the genuine kindness and warmth they showed throughout our stay. It’s rare to experience such heartfelt hospitality, and it truly made our trip memorable. The hotel’s staff created an atmosphere where we felt like more than just guests – we felt like part of the family. This warmth and attention to detail are what made this hotel stand out and left us with unforgettable memories. Highly recommend for anyone seeking a truly special and welcoming experience. Kudos 哥哥 姐姐 🥰

We have been here in the 1st week of the opening. A very cozy place with unique design. The staff was very friendly. Even in the first week when not everything went 100% smoothly (which is quite normal), the staff organised everything very well. The room was large, clean, the bed very comfortable and the breakfast very delicious as well. In the room you have everything you need incl. free beverages. The location is also quite good and everything easy to reach with didi in close distance. From the airport, it takes around 1h drive. We definitely will come back when we go to Hangzhou again.

很少用‘無可挑剔’形容一個酒店 當天到的很晚 那麼晚的時間非常耐心温柔的接待 當時就準備了茶水點心 主動搬行李 詳細解答房內設施 所有物品均可享用 甚至有許多免費早餐選擇 準時送到房間 每個細節 用心至極 舒適度拉滿 清晨被陽光和樓下的小狗喚醒 是我目前為止唯一一家不捨離開的酒店 希望你們一直在

帶寶寶來杭州旅遊想着定一家環境好點乾淨舒適的酒店 也是無意間刷到的新酒店 想着試試看 房型緊張我提前定的時候就剩一間了 不過體驗感挺好 床品也不錯睡的也蠻舒服 環境優美對面就是茶山 人不多很安靜 很適合帶娃度假 歡迎早餐口味也可以 還有下午茶和甜品 吃完了可以酒店逛逛

很少特地寫評價，今次是必須的例外，酒店雖然距離大路口有一段斜路，到酒店時高德司機不肯開上去，酒店帥哥服務員跑下來為我們提箱子，服務十分有禮誠懇，是用心視酒店為自己事業的好員工；另一位女服務員，管家式服務很貼心，早餐打包趕車，下午茶夜宵，十分貼心照顧。點讚，我們會再回來的！ Excellent staff and thoughtful one-to-one butler service. I’m happy for the hotel management who has recruited such wonderful and wholehearted employees.

比較晚入住，但還是非常驚喜！管家很貼心，熱情周到，有回家的感覺！車一到就上前迎接，拿行李送點心，還有圍爐煮茶……房間裏也很舒適温馨，送了好多好多小禮物零食水果飲料……酒店真是什麼都為客人想到了，真的超級棒！我和朋友都很開心，床上用品也很舒適！總之找不到不好的地方！早餐也超讚的！房間正前方就是茶園，景色怡人！看的出酒店老闆還是非常用心且有情懷的！這次時間匆忙，下次再來好好體驗！