Hotel Family-friendly Hangzhou

We had a very nice 4 day stay at this hotel, where the floor staff, Zheng Jing郑静，and Ye Guangzhu叶光珠, provided consistently attentive service. Whenever we requested additional water bottles or fresh towels, they were delivered to my room almost immediately. The hotel is one of the most well known 5 Star hotels in Hangzhou, though older, offers a modern and stylish ambiance. The food delivery robots always delighted the children. This hotel is extraordinary in terms of cost effectiveness. The location is also excellent.

The room is very spacious, and with free mini bar too. The hotel staff is very friendly. When you order for food delivery, the cute hotel robot will send it to your room. The location is not too bad. Need to walk a bit to reach the nearest subway station. The breakfast standard , has fruits , chinese cuisines and western ham and eggs.

Great customer service attitude from the front desk and house keeping staff. Special mention to Miss 袁巧花 of the house keeping team for being proactive in assisting our needs. That is why I took a picture of her name tag so I can mention her here in this review Location: Great 👍! Walking distance to shopping malls, pedestrian shopping streets, and the west lake. 7/11, restaurants beside the hotel. Buffet breakfast included, well worth it at 59yuan because of the numerous selections. Also had buffet seafood dinner that has unlimited famous hairy crab, a wide selection of food at 150 yuan only, shockingly cheap. Enjoyed taking videos of the robot delivering our food ordered from outside the hotel also picture attached

I had the pleasure of staying at the Wyndham Grand Plaza Royale Hangzhou recently, and my experience exceeded all expectations. Whether you are traveling for business or leisure, this hotel offers an outstanding combination of comfort, convenience, and exceptional service. Below, I’ll provide a detailed breakdown of my experience, from the check-in process to the room quality, dining options, and other facilities. 1. Location – Perfect for Exploring Hangzhou The location of the hotel is undoubtedly one of its biggest advantages. Situated just a few minutes' walk from the famous West Lake, it is incredibly convenient for those wanting to explore one of China’s most scenic attractions. The proximity to West Lake makes it easy to take early morning or evening walks along the picturesque waterfront, which I found very calming. Additionally, the hotel is close to several popular shopping streets, including Hubin Road, where you can find both luxury brands and local shops. There are also plenty of restaurants and cafés nearby, giving guests many dining options beyond the hotel itself. 2. Warm and Efficient Check-in Process From the moment I entered the hotel, I was greeted warmly by the staff. The lobby is spacious, elegant, and well-lit, giving off a luxurious yet comfortable vibe. Check-in was smooth and quick, with the front desk staff offering a welcome drink upon arrival. I appreciated their professionalism—they spoke fluent English and were well-prepared to answer all my questions about nearby attractions and transportation options. One thing that stood out was their attentiveness; they noticed I had traveled a long way and offered to expedite my check-in, which was a thoughtful touch. 3. Spacious and Well-Appointed Rooms The room I stayed in was a deluxe double with a partial view of West Lake. It was spacious, beautifully decorated, and had all the modern amenities I needed for a comfortable stay. The bed was incredibly comfortable, with plush pillows and high-quality linens that made it hard to get up in the morning! The room also had a large flat-screen TV, a work desk, and a cozy seating area by the window. The view from my room, although not directly facing the lake, still offered a lovely glimpse of the surrounding cityscape and greenery. One feature I particularly appreciated was the bathroom, which was clean, modern, and well-equipped with both a bathtub and a rainfall shower. The hotel provided premium toiletries and fluffy towels, which added a touch of luxury to the experience. The housekeeping service was impeccable—my room was always spotless, and they replenished water bottles and amenities daily without me needing to ask. 4. Dining – A Great Variety of Options The dining experience at the Wyndham Grand Plaza Royale Hangzhou was truly impressive. The hotel’s main restaurant offers a large breakfast buffet that caters to both Western and Chinese tastes. I enjoyed starting my day with a wide selection of fresh fruits, pastries, eggs, and Chinese dim sum. They also had made-to-order noodle and omelet stations, which was a great touch. The food quality was excellent, and the service during breakfast was attentive, with staff regularly refilling coffee and tea without being asked. In addition to the breakfast buffet, the hotel offers several dining options throughout the day. I dined at their Chinese restaurant one evening, which specializes in Hangzhou cuisine. The dishes were authentic and flavorful—definitely a highlight of my trip. I recommend trying the local specialty, Dongpo Pork, which was cooked to perfection. Room service was also available 24/7, and I tried it once when I returned late from sightseeing. The food was delivered promptly, and the quality was on par with the restaurant meals.

we stayed in a twin room again before going back to Shenzhen. we came back from 4days stay in Huangshan. i left my big luggage in the reception. and the staff was so cheerful and talked about our trip in Huangshan. so she gave us room 1018 which is just right next to the Venice Restaurant. i have no regret staying in this hotel. except for the noise in the 7am! i was still sleepy by 7am as i stayed late getting anxious about the Jeju air mishap. as our flight will br on dec30 night. so i worried a lot then when im in my good sleep, i was awaken by the hammering and drilling noise on the other side of the wall.. so this incident ruined my rest. i was quite dizzy in the morning due to lack of sleep but i just managed to drink coffee to stay awake for the rest of the day.

**Merchant Marco Hotel, Hangzhou** Our stay at Merchant Marco Hotel was enjoyable overall. The location is a major highlight—it’s very close to the train and metro stations, making it incredibly convenient for getting around. It’s also within walking distance to Hangzhou’s main attraction, **West Lake (西湖)**, which was perfect for sightseeing. The hotel layout felt a bit aged and the rooms were slightly smaller than we’d prefer, but the in-room facilities were modern and well-maintained thanks to recent renovations. The staff were friendly and helpful, adding a welcoming touch to our stay. The international breakfast included with our booking was a pleasant surprise, offering a wide variety of dishes with above-average taste. It was a great way to start our mornings. While the hotel could use some updates in terms of space and overall layout, the convenient location, updated amenities, and excellent service made for a comfortable stay. We’d consider staying here again for future trips to Hangzhou.

This hotel location is great, once i enter the hotel the warmest welcome had greeted. Room nicely makeup and very variety of breakfast. Opposite is Westlake located with just cross the under tunnel. Surrounding of westlake having alot of restaurant. We took a ride with RMB 40 per person of 1 round service in small mini truck for a tour in westlake..from here we can save time of walking. Good trip in Hangzhou.

Location is very nice, less than 5 minutes walk to wulin night market and 15 minutes drive to west lake. Very close to the city centre as well. Room was great and nice amenities. Check in staff was great too. Had a small issue in the room and it was rectified very quick, thanks to the afternoon Duty Manager, sorry didn’t get her name. the service level is really amazing. Would love to revisit next time

Classic, very nostalgic. we had very warm stay there. Old school still ageless and priceless. Location is unbearable, walk out… there u go, the beautiful lake, 西湖. Above all, the breakfast buffet was simply wonderful. We were craving for western breakfast after so many local dishes. We enjoyed it so much, had it in al fresco way, with breezy chilly open air. Soft sun shining down on us and the foods. Still vivid the memory even after so long coming home. The only suggestion is to improve the afternoon tea. Must get to the same par with the breakfast.

We have been guests of Huachen for many years now- with a short break caused by Coronavirus. We love: its location - a walk from the Lake and the transport connections After recent modernization. It resulted in cleaner bathroom , water properly hot, towels new. In most rooms- Curtains- need refreshing.By mistake we booked a ‚ family with small child rooms- the decor leaves room for improvement. Beds comfortable. Single rooms are airier and the curtains less…tired. Breakfast is well varied , and affordable. Despite a slightly outdated decor- it is our top choice for location and quick and kind service offered at Huachen. In the lobby - a tiny office offering local tours and shows which we had enjoyed with our previous stays.