Hammamet Garden Resort and Spa

I went in November 2024, the hotel looked really nice from the outside but when we went in it was very outdated . The rooms definitely need some work, there was only 1 plug socket which was an issue. The food could be better for an all inclusive, it wasn’t always fresh and a couple of us did get ill. On a positive note some of the staff were very nice and went out of their way to make you feel welcome , especially the entertainment staff Eva and Sunny who were brilliant at what they did and were they highlight of this hotel

I recently stayed at the Hammamet Garden Resort and Spa, and it was a fantastic experience. The hotel is surrounded by stunning gardens, creating a peaceful and relaxing atmosphere. The staff were incredibly welcoming and always ready to help with a smile, which made my stay even more enjoyable. Big thanks for the dj sunny and Eva love you so much

All staff were super professional, friendly, supportive, and kind. Sonia, the concierge manager, was amazing. The chief was very friendly. The dining area managers were fantastic and extremely supportive, kind, and friendly . Room service staff ejo ceaned our rooms was so hard working and unlike her manager always had a friendly smile. The evening entertainment was interesting? Unfortunately, the DJ only played the music he wanted to play, which often left him playing music in an empty room. This was a missed opportunity. They really need to sack the selfish DJ. He really let the side down. The SPA staff were amazing and provided heavenly massages and were very kind, gentle, and friendly. Overall, well done, Hammermet Hotel and SPA Resort.

We are currently on our third room and still have issues which the hotel are doing everything to make these right. Air conditioning not working,balcony door not opening/closing, stained bed pillows without protectors,excretment splashes on toilet wall,broken and dirty skirting boards.. it would appear the overall hygiene and cleanliness of this property is not up to standard. The hotel grounds/gardens are unkept and dirty. Overgrown tree’s,shrubs and grass, which are desperately in need of Maintenance, clearly a health and safety hazard. The restaurant is in dire need of some organisation along with a deep clean as everything is sticky. The floor is always wet with spillage and utter chaos, children running around wild. The food leaves a lot to be desired, no serving utensils and worst of all food not labelled. Cups, plates and cutlery dirty.. Maybe a two sitting rota at meal times would ease up the congestion. The pool with waterslides, take note that life guards were not present on a regular basis. We witnessed a couple of near fatalities by children left unsupervised by their parent (employee) at the hotel (trip seller) he left his children whilst working onsite. This needs adhering to as a matter of urgency. The walk way to the hotels beach through the back door is a construction building site. No mention of this by the hotels supplier. Luckily for us we were heading to another hotel as we are here for 3 weeks however, that’s not the case for everyone. In over 20 years of visiting Tunisia, never have I witnessed such a run down shabby hotel. I may add that the staff did do everything they could to help unfortunately, I did have to escalate the matter to the property supplier and agent and we are still awaiting their response.

HOTEL The Hotel is clean and tidy, the staff are always about cleaning and they've always smiling and saying hello good morning etc. FOOD As an adventurous type, I love to try the food of the country I visit. I get annoyed when people complain "Where's the Burgers, Where's the Chips" etc. If you want English food then go to Blackpool. The Tunisian Food is awesome and well worth trying. The potatoes are the best I've ever had and cooked to perfection in various ways. Some of the food can be quite spicy because they cook with Harissa but I love spicy. Meats are Chicken, Lamb, Veal, Beef, Liver and Fish, they are all cooked well and so many different flavours. For the fussy eaters there are plenty of Pasta dishes and YES there's CHIPS. Breakfast there is freshly andmade pancakes, Tunisian type of Doughnuts, omelttes made to how you like it. There's also meats cheese salad and even cooked Tunisian breakfast foods. ROOMS The rooms were absolutely spotless, in fact they were better than a lot of other hotels I've been too. Clean Towels were provided every day and big bottles of water for your fridge. Beds were quite firm, but that's how I like it. POOL There is a huge pool which was clean and never felt cold, it starts and ankle depth for the small children and goes to a deep end (about 6ft 4in), there is float rope that seperates the the deep from shallower waters. There's is a seperate pool with a few flumes for the kids to slide down and adventurous adults. STAFF I'll start with Sonia the who works on reception, this lady will bend over backwards to help you and has a smile on her face all day (please apologise to her for me, I totally forgot to give her a tip for all the help she gave for our family "party of 8") A special mention to Manwah and Mohammed in the hotel bar, they were great fun, always had warm welcome and dealt with our large family with ease. The restaurant staff were so efficient and if a table came available it was cleaned and cutlery napkins replaced in the blink of an eye. Outside bar staff worked very hard and would come and see if we wanted fresh drinks. ANIMATION TEAM These guys are incredible, they work so hard to keep you entertained organising darts, table tennis, waterpolo aquatic, French bowls gym etc. The kids entertainment in the evening seemed to be aimed at very young children and nothing for 10-15 year old and unfortunately repetitive, hearing the same songs and routines every evening drove me crazy . Adult entertainment was bingo/tombola BEWARE they tell you prizes are massages, sheesha and you get handbags and cheap souvenirs (I'll explain in my NEGATIVES Section) This followed by various shows like folklore, Mr&Mrs (hysterical) Caberet show. DRINKS Good variety of spirits, Whiskey, Gin, Rum and Vodka. Beer is a very nice lager and a good strength. Mixers are Fanta, Sprite, Coca Cola Sweppes Tonic. Premium Spirits are at a cost (See NEGATIVES) SHOP Be careful with the shop as the

Not 4 star - pushing a 1. no air con they are blagging saying it’s being serviced. It’s not we looked at it on the roof it’s dangerous, pipes exposed, Run down, dated, dirty. Building works in view starts 6am. Room grotty, carpets dirty. Drinks dispensers never working. Run out of glasses. Drinks in cardboard coffee cups. All awful. Mould on sun beds. Toaster broke and 2 forks left for people to get the toast out - dangerous!!! Ear rig in eggs. Pointed fly out to the chef which was in omelette mix, he spooned it out and pored the mix in frying pan. Bad organisation in dining room. No safe. Patio doesn’t lock. Lifts always broke. Needs a team to go in and sort it out. Glad to get home