Glasgow (Hamilton)

After a long day at work I was greeted by a lovely lady on reception who promptly checked me in. This is unfortunately where things go down hill. I opened the door to my room to be greeted by a strange smell. Didn't think to much of it. Over all cleanliness of the room was shocking not what you expect from a premier inn room at all. Carpets had most definitely not been vacuumed and sides not wiped down. Bathroom was ok however attention to detail was not there! Crust around the tops of both the hand soap bottle and the shower gel. Went downstairs to dinner (which was lovely, just as youd expect and staff where amazing) with colleagues and I was out the room for a good few hours. Arriving back in the room the strange smell was still present. However its gone 10pm all I wanted to do was sleep. Air-conditioning starts making a noise brilliant! Had to turn this off in order to sleep. Tossing and turning in bed trying to get comfy when I noticed the mattress had a massive dip one side like someone had been ben ridden for past 6 years and the other side not much better! A sleepless night before a day at work not ideal and most definitely not what you expect from a premier inn. The staff are great and will do anything to help. If you find yourself in the same situation. Unfortunately I didn't take pictures but I did complain this morning.

Stayed for 1 night as a family of 4 to break the journey, was met by Joanne on reception who was very welcoming and kindly offered to store our bikes overnight much to our relief. Really enjoyed our stay and such a pleasure to feel welcomed after such a long day. Room was perfect and we all enjoyed the breakfast.

For a recent overnight stay in Hamilton with my family, including our one-year-old, we chose the Premier Inn, and it proved to be an ideal base for exploring both Glasgow and the stunning Loch Lomond area, which was the purpose of our trip. The hotel offered easy access to transport links that made reaching both locations straightforward and stress-free. The check-in was swift, and the staff were incredibly welcoming and helpful. Our room was spotlessly clean, and the beds were wonderfully comfortable, ensuring a restful night for everyone after a day of sightseeing. We also greatly appreciated the staff's attentiveness to families; they thoughtfully brought and set up a travel cot in our room before we even had to ask, which was a huge help. The breakfast selection was plentiful and catered to all our needs. However, the only slight downside to our stay was the phone signal within the hotel. I'm on the O2 network and struggled to get any reliable reception in my room. Additionally, the free WiFi provided was quite slow, which made it difficult for any online tasks. Despite this connectivity issue, the Premier Inn still offered fantastic value for money. It provides clean and comfortable accommodation in a convenient location for exploring the wider region, and the exceptional and thoughtful service, especially towards families with young children, truly impressed us. If the WiFi were improved and the phone signal issue addressed, it would be a truly flawless stay. We would still consider staying again for future trips to the area, perhaps prepared with alternative internet options.