SpringHill Suites Hagerstown

Very well maintained property. Rooms are extremely clean and comfortable. Staff was very attentive. We enjoyed our stay here so much, that we decided to book it again in December when we return to Florida. I highly recommend it.

The bathroom was dirty upon arrival. There was no shampoo or conditioner. There were two bottles of body wash and one empty conditioner bottle in the shower. The sink and floor were dirty.

Good breakfast selection, clean hotel, comfortable beds, close to highway, lots of restaurants and shopping.

Everything seemed fine until the bathroom clogged up and since the maintenance guys were gone we as the guest had to fix the issue. I suggest having 2 maintenance guys at night for “just in case”.

The first room we got at check-in had such a strong pet urine stench that we walked right out and back to the front desk. Our next room was not smelly so we stayed. The layout is very odd. The TV isn't really conveniently places to the bed(s) or couch so that was a little awkward. Finally, I went looking for a hair dryer because it wasn't in the bathroom and found it in the closet by the bed and window. However, I did not even take it out because a cockroach hurried out with the door. Thank goodness my daughter didn't see it. We only stayed one night and powered through it but won't be coming back. It's unfortunate because it really is a great location and the hotel looks clean and the staff is very nice and helpful.

Overall the room was clean and the bed was comfortable. Only complaint was the installation of a new thermostat for the room. It did not work (unless you wanted a/c only) the heat would not come on and the thermostat was complicated. Front desk staff did not know how to work the new thermostat. They were very kind and apologized. I just wish the hotel had made an attempt at training their staff before subjecting the guests to this new system.

Very curtious and helpful front desk. The room was very clean and the water pressure was excellent!! Morning breakfast buffet was very good as well.

Room was clean, breakfast buffet had a good balance of healthy choices, and staff was friendly.

Breakfast hours on site is wrong, breakfast is earlier. Causing us to miss breakfast. Additionally the hotel places a large incidentals hold on your card which is not disclosed at time of booking and greatly exceeds comparable hotels in the area. The hotel itself is nice. The rooms are setup well, and very spacious and modern. The pool is a bit small for the amount of guests the hotel books and quickly become overrun and crowded.