Ulasan Hakone Retreat Villa 1f

房間非常復古，除了燈光稍暗其他都非常好，酒店的服務非常好，基本去哪都車接車送，有專人叫你起床和吃飯，入住送的襪子非常舒服。

選擇這家酒店真的非常可稱道的是服務，尤其是在接送、幫預訂酒店外飯店吃飯等方面。在箱根雨水淅瀝的兩天，就沒讓我們操一點心，全權幫我們聯絡落實，感謝勇等幾位提供的温暖周到服務，下次來箱根還會選擇入住。

這家酒店總體踩雷，謹慎選擇 所有的房間都是獨棟別墅，在半山上鍾偉都被很高的參天松柏樹圍繞，確實是很清幽 房間裏面是北歐原木風格，空間挺大 但是作為一個高奢度假酒店不及格，原因如下： 1.最大最大的吐槽點，就是他的食物非常非常難吃。我不是沒有吃過好的懷石料理我來日本很多次在神户的温泉酒店體驗過很好吃的懷石料理，而且很飽。這麼説吧，這家酒店的餐食是我吃過這麼多年來的，日本料理裏最難吃的，沒有之一。酒店裡幾乎沒有日本員工，接待我們的以及餐廳的服務生和廚房裡做菜的都是東南亞和印巴人。注意，廚師也是哦。沒有説印巴人不好的意思，只是他們做出正宗的日食料理和日式服務的機率幾乎是零。我注意到所有的客人都是外國人，沒有日本本地人，估計這家酒店已經被日本本地人拋棄了。 2.房間衞生不行，牆上多處密密麻麻的黴點，對於愛乾淨的人來説可怕😟 3.我們住的當天晚上凌晨4:00突然之間整個酒店斷電，然後應急用電就啟動了，大大的應急照明和門鈴反覆響反覆在我頭頂照着，半夜被吵醒真的太惱火了，然後事後沒有一個人顯示或者道歉或者處理。這種事都能遇上，實在是很無語。 4.凌晨6:00突然有廣播在播放，然後就是日語的什麼提示……我的天哪，我感覺我來這裡是軍訓來的。然後大概七八點的時候外面的割草聲音就很大很大，完全沒辦法好好休息 所以總的來説這個酒店的體驗很不好，這個價格有其他更好的選擇，再也不會考慮，吃出陰影了

住進這個酒店，給我一次意外的驚喜，一切非常完美。前台辦理入住的勇桑，當年曾經留學中國，不但日文英文中文精通外，還能講一口流利的上海話。 酒店是10多棟別墅組成，有專門的咖啡廳，酒水活動廳，西餐廳和日式餐廳。其中咖啡廳和西餐廳的檔次之高，令人意外。衹不過，從別墅到咖啡廳和西餐廳，需要走一段路，但是不長。 酒店設施方面一切都不錯，尤其是飲食方面，只是衞生間和温泉浴室公用一個空間，有點熱。 周圍環境棒極了，夏天來這裏，遇上下雨，穿短袖還有點冷颼颼的。 太棒啦，還會再來。

房間很大，房內設施很齊，還有手動咖啡，迷你吧全免費每天會補足，房內的私湯景觀就不咋的了，酒店的服務會讓你感受非常好，因為是在森林裏，感覺夏天風景會更好，餐廳裝修的風格無論是西式還是日式都很舒服，咖啡廳的咖啡是免費的，味道不錯，相比來説要吐槽的就是食物了，懷石料理除了烤牛肉其他的東西都不好吃，而且男生吃不飽，得靠米飯吃飽，而且收費還很貴，差不多要人均1000一頓了，不值得，總體來説6000一晚不值得，如果是3000一晚我覺得可以試試

環境：在森林裏，很靜謐自然 服務：很贊，VIP待遇 衞生：無可挑剔 設施：床、室內温泉很愜意舒適

很不錯的酒店，服務很周到。室內温泉舒適設計合理。日式早餐很𠕇特色。外出也很方便。酒店位置優越，空氣清新。就是室外温泉略顯單調。

服務非常到位，服務生會中文，特地去上海學了一個月。別墅區早餐每天都不重樣，日式料理，很美味。

服務很好，環境靜謐，

很好的位置

温泉私湯不錯

Never ever ever ever experienced anything like it. Please look at the photos of the hot springs indoor was real mountain spring water and the outdoor is regular water. We checked in waited hours for room to be ready than we got a chance hours later to check out the hot springs. We check out and got full refund and they drove us to another hotel we spent 1700 yen while waiting for the room and they insisted we pay it after all what went on.

If you want your stay in Hakone to look like a romantic Japanese travel ad, then this is the place for you. The villas are all different so I can only speak to villa 6, but it was right out of one of those glossy photo books you pick up at Kinokuniya. There is a wood-burning fire stove, a Bluetooth sound system, a high slanted ceiling over the bed with a cover that can be remotely controlled. The toilet and bathroom are up the stairs near the bathtub and shower room, which are picturesque and then lead to the small but cozy private outdoor onsen, shrouded by trees. I stayed in November and the foliage was gorgeous. On the grounds is a cafe/lounge and a restaurant. Or you can choose a nearby eatery and the staff will drive you there and pick you up afterwards in their van. The staff aren’t completely fluent in English but are very eager to be helpful and as polished and professional as befits a nice Japanese resort. If you’re looking to get away from Tokyo for a day or two or three, I highly recommend this lovely retreat. It’s possible to make some truly beautiful memories here.

Unfortunately if you don't order dinner in the morning, you will not be able to dine at the hotel. This was not communicated to us in advance. After a long day of hiking, we were very tired but no exception could be made. We were very disappointed. Room service menue is absolutely limited with a focus on ham, so if you don't eat meat you cannot have dinner at the hotel. Other restaurants are not nearby the hotel. The experience was overall not as expected.