Hakone Onsen Ryokan Yaeikan

We got to the hotel in the beautiful location just before 3pm and we got given a little tour of the place and then got shown to our room. The staff are very friendly and do their best to speak English. A lovely lady was in charge of our hospitality throughout our stay and she first showed us that there is a public hot spring and a private hot spring and asked us if we would like to book a time to use the private hot spring, we booked a time as we checked in but then we didn’t use it as we were happy with our private hot spring in the room. We also booked a time for dinner and they arrived at that time Promptly with A LOT of food. We also got a choice for a staple food and we chose some steak which was high quality and delicious, as well as the lobster (on the menu it said grilled prawn but a lobster is what came and it was delicious). We ordered a few beers and a bottle of wine with room service and it always came quickly and was nice and cold. The private hot spring is absolutely boiling but it’s a good experience and there’s ice water provided which helps. Breakfast came at 8.30am and it was also huge! It didn’t come with coffee but I ordered some and that was easy enough. The lady who served our food explained every dish and how to eat it and she was always extremely friendly and attentive. Would recommend!

What an amazing old construction with professional traditional services.

Love the hotel! Food is good, staff is courteous, room is spacious.

시설은 노후화 되었지만 직원들은 친절합니다! 또한 가족탕을 온전히 30분간 사용할 수 있는 정책이 마음에 들었어요, 다만 엘레베이터가 없고, 계단이 경사가 져있기 때문에 노인 여행객에는 비추천 드립니다. 유모차를 가져온 가족여행객이나. 캐리어가 있으면 짐을 옮겨주시니 너무나 걱정하지마세요. 조식이 너무 정갈하고 맛있게 나옵니다. 특히나 된장에 숙성한 소고기와 고등어 구이는 정말 훌륭했습니다~

太棒了 服務和酒店都是一級棒！

部屋内の冷蔵庫がすごく汚かったです。開けてすぐ気持ち悪くて閉めたので埃かカビなのかはしれませんが…冷蔵庫の中も掃除した方がいいかと思います。 冷蔵庫すぐ上に置いてあったティーポットにも茶かぶと水が残っていて洗ってないかなって…思って使えませんでした。 また、夕ご飯の際に外国人の従業員の方が自分に聞かずに茶道具等を持って行かれてしまいました。温泉上がりにお茶も飲みたかったんですが、一旦下げる前には聞いて欲しかったです。後、出る際もドアも閉めずに出て自分が立ち上がって閉めました。 上記の3点以外には温泉施設も部屋へ案内してくださった方もとても親切だったので不満はなかったです。