Hotel Hot spring Haiphong

The only bad thing is the Trash Can. With this high price of room, you shouldn’t use those cheap trash can to low down your brand image. Using these low quality can the loss outweights the gain. This time, I found out the breakfast is getting worse. Low quality of food and not filling the food on time.

The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.

After 5 years in Vietnam, this is by far the absolute best hotel we’ve experienced to the point that it’s our #1 wedding venue for the future. This property has the ability to transform the hospitality culture in Vietnam. If you are not used to being in VN yet, I ask you understand 5 star hotels are a different culture here and practice a little bit of patience. Please remember, this is an island that’s not convenient to travel to daily for work, so most of the employees are coming directly from the island, which makes it hard to find outstanding English speakers, but it seems they’re really starting to develop their staff. The food, incredible. I would suggest the filet mignon to everyone, and actually liked it more than the ribeye. The breakfast was a wide variety for slow season. The Spa was a wonderful experience. Breathtakingly beautiful views and properties, as well as the cleanest beach I’ve ever seen in Vietnam(it’s private!). 3 pools, Sauna, Jacuzzi, Steam Room all are free for guests. 3 bars, 2 restaurants (book Japanese early and place your order early. Traditional Japanese food takes time to prepare properly) My one piece of constructive criticism as one with experience in 4 diamond hotels is a sense of urgency. This again goes back to a 5 star experience in VN and other countries. While the staff were amazing, a few really stood out with their English skills and sense of urgency. Uyen, Tuan, Dung, Nhi, Phuong and Minh were all wonderful and I appreciate their hard work to make our stay enjoyable. I do suggest tipping a little bit as it does go a long way. ***Most places in VN do not tip.*** I only tip if I see a space for a tip on the receipt or in a taxi during rush hour.

Good services and the breakfast is so professional. PHO ( noodle ) is so good taste. The room is so big and comfortable ! The bath is so good!

Nice hotel renovated with traditional features evoking a French past. Could have had more srle toon for breakfast, we arrived gor breakfast with 30 minutes before the restaurant closed and there was almost no fruit and no cold cuts and cheese so an improvement there would be an advantage

The room has a spacious living room and open kitchen. I also impressed with the balcony and catchy view from the 15th floor. The apartment is only 10-15 minutes of driving to the airport, and also near Lach Tray street where we can find many restaurant and street foods. Besides, the apartment surrounding also has coffee shop like Starbucks, restaurants and convenient store that you can reach by walking a few minutes.

The room facilities and bathroom are clean and hygienic, and the scenery outside the window is also very beautiful. The overall feeling is warm. Parking is also very convenient. It is worth recommending and will arrange to stay here next time.

Facilities: Older, but there are some. The supplies are better and meet the 4-star standard. Hygienic: very clean, cleaned every day, daily necessities are in place. Environment: very beautiful and quiet, there is a courtyard in the middle, more private. Located in the city, easy to get in and out, and convenient to eat out. Service: Very good. The front desk and service staff will speak English.