Vienna Hotel (Haikou Qilou Old Street Provincial Government Branch)

Hotel staffs are very kind and helpful. The only bad points are no mini-fridge, 2nd TV signal very bad, no lounge access and breakfast only for 2pax (taste lousy). Beds are super comfortable, doze off almost immediately. Air-con and water in the toilet are strong (the toilet bowl is non-bidect type, it is auto flushing 🤭) Will stay in this hotel again in the future. Bonus point is the hotel allow stay extension at 30RMB per hour which is a bonus point especially for those with late hour flights Suggestion to the hotel is to provide a basket for the guests to dump the towels

衞生：床單有污漬，床頭便簽還有其他住客留下的紙條，上面還有身份證、手機號碼訊息。 設施：電視遙控器用不了，打電話到前台讓操作智能系統開電視機，智能系統可以開電視機。請問我怎麼點電視看呢？？然後朋友扣開遙控器發現裏面衹有一顆電池，有點無語。 服務：床單臟讓換房，説機器人送房卡。等了半天都要休息了也沒看見送，打電話前台一臉一懵，説機器人沒送嗎再看一下。 讓送毛巾，告知客房12點就下班了，前台衹有一個人送不了。酒店不至於晚上衹有一個人上班吧，沒有保安的嗎？語氣就是讓人感覺不想送，雖然後麪還是送了。 這麼多問題之後沒有任何補救措施，也沒有聽到一句不好意思，可能維也納酒店不講究服務吧。

前台工號018的小帥哥，服務態度非常好，從入住到退房全程體驗無微不至，工作人員主動提供旅遊攻略並協助搬運行李，真正感受到賓至如歸真正感受到賓至如歸。