Hotel dengan dengan Fasilitas Fitness & Gym di Cili

Our holidaying at Zhangjiajie was memorable not just because of the most astounding natural beauty of the place but also because of one of the most memorable experiences at the hotel we stayed in: ‘Harmona Resort and Spa’. The warm and friendly staff here created a very welcoming atmosphere.  We experienced excellent customer service with friendly and approachable attitude displayed by every member of the staff. They had the ability  to anticipate needs of guests and respond promptly. Though we did not know Mandarin, we never felt isolated because of the extra length the staff went to translate using technology.  The staff also handled specific requests quickly and were excellent in resolving issues. We had problem with our electrical plugs and adapters. Cherry from the Front Desk patiently spent hours and found a solution that allowed us to charge all our electronics on the local system.   The staff particularly at the restaurants displayed cultural awareness and showed sensitivity  to our vegetarian meal requests.  Special mention must be made of Front Desk Staff particularly Cherry who positively responded instantaneously to any of our requests.     Housekeeping Staff also responded immediately to our request for sorting out the WiFi issue.     I and my wife would like to specially thank Hq Du, an extremely pleasant and helpful lady at the restaurant where we had our daily breakfast. Donghua and Fang ant this place  also went out of the way to make the daily breakfast an experience to remember. All the three anticipated our needs and were always friendly and cheerful.They walk the talk in customer service. When my wife did not go for buffet breakfast as she was working out, they insisted on packing the breakfast for her.  Also, on the day we were leaving, they packed take away food for the road. This was highly thoughtful of them.  We would also like to thank Roland, Yuan Quioyun and Lora from the Chinese restaurant, who prepared for us off-the-menu Chinese vegetarian dishes which proved to be very delicious. Overall, we had an incredibly lovely experience at this resort and would strongly recommend visitors to Zhangjiajie to stay at this place.  - **Feedback Mechanisms**   - Encourage staff to share experiences and feedback for continuous improvement. - **Recognition Programs**   - Acknowledge and reward exceptional service to motivate staff.

I have been here several times. This is a hotel with a relatively high cost performance within 200 RMB in Cili. This time, there was a little problem. There was always a smell in the room and many facilities in the bathroom were damaged. I hope the business can pay attention to it. There is a corner missing from the floor of the shower room, which is easy to hit customers. I didn’t take a photo when I was taking a shower. The breakfast is getting simpler now. I hope it can be improved. Otherwise, it will always be surpassed by other hotels in the future.

The check-in experience is very good! The staff at the front desk of the hotel are very enthusiastic! The room layout is very good. The design is very user-friendly. The surrounding environment is also good, and the price is very suitable. I will stay in this hotel next time on a business trip!

The room was very new and renovated. Hygiene and clean. The air conditioner temperature automatically stopped at a certain temperature. When it was restarted, the sound was a bit loud. The bathroom is very big. Overall it is good. The breakfast noodles taste okay.

This hotel is very comfortable. You can throw dirty clothes into the washing machine. You can exercise a little in the beautiful gym. The clothes are washed. The laundry detergent is free. The dryer comes out to dry for a few hours, and the clothes are dry. The hotel breakfast is very satisfactory. The staple food has rice noodles, noodles, wontons, and pho. There are more than 20 varieties in the total. The taste is excellent, especially the sanitary conditions and the dining environment are impeccable. Recommended. The first evaluation, there is a sense. [Smile][Smile][Smile]

I came here with my family. The environment is very good. The elderly can take a bath in the hot springs, and the children play in the water and don't want to go home. It's really suitable for a family outing.