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9,4/10
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TTamuGreat stay, hotel was was really premium and fantastic service from the staff
Breakfast and room service was high quality
Pool, Sauna and gym were all really great and felt luxurious, the pool especially was very relaxing
Location is a little far from the centre but quick metro ride close by or hotel was great at organising taxis
Would highly recommend!!!
KKMSI recently stayed at the Sofia Novotel and overall had a pleasant experience. The rooms were very clean and well-maintained, providing a comfortable space to unwind after a busy day. The beds were perfect—not too firm and not too soft, ensuring a great night’s sleep.
The hotel’s location is fantastic, situated just across the street from a shopping mall, which made it incredibly convenient for dining, shopping, and entertainment. The staff were friendly and helpful, always ready to assist with a smile.
The breakfast was excellent, offering a good variety of fresh and tasty options to start the day.
The only downside was the gym, which is quite small and lacks heavy free weights and a pull-up bar. While it’s fine for a basic workout, those looking for a more comprehensive fitness setup might be disappointed.
All in all, Sofia Novotel is a great choice for its location, comfort, and service, but fitness enthusiasts might find the gym facilities limited. I would definitely stay here again!
JJn_foodieBest 5 star property in Sofia hands down.
.The room was spacious with contemporary and minimalist design but still very functional. There's even a divider between the bathroom to the rest of the room so it felt like staying in a junior suite instead.
.The facilities were amazing, best indoor pool I've been to ever. It was fitted with all the aqua techs which provide so many massage options. There's also 2 types of saunas, a salt room, a steam room and even a ice tube filled with ice.
.The food at the hotel restaurant was amazing
.The service was so good because I was very frustrated and hangry as the QR code and the TV ordering system didn't work and I called the restaurant repeatedly and no one picked up. So I went down and spoke to Daria, who listened to my concerns and personally took me to the restaurant so that I can order something from the restaurant menu that I really wanted to take back to the room which is not supposed to be done. Diana from In Room Dining even came to deliver the food to my room for me, which actually wasn't her job. I felt looked after and treated like a guest in a 5 star property.
To top it up, we decided to have lunch at the hotel restaurant after checked out and met Vladislav, who gave us an amazing service from food to drinks. Absolutely perfect.
I will definitely come back to stay here next time I am in Sofia and will recommend it to everyone who's coming to Sofia.
Hotel di Sofia City Center, Sofia 100% pengunjung memilih area ini
Harga per malam dimulai dari:AED 686
9,1/10
Sangat Baik
TTamuIt is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better.
Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.
Hotel di Sofia City Center, Sofia 100% pengunjung memilih area ini
Harga per malam dimulai dari:AED 674
8,5/10
Luar Biasa
TTamuWas extremely disappointed that the wifi in the room wasn’t working at all. This is very bad considering that this is supposed to be a business hotel. Furthermore, no attempt at compensation was offered at all, even though i paid for the wifi which was advertised. Staff also did not bother to update on the status after checking and I had to call the reception again to check on the update of the wifi. That said, the room was adequate and all the staff were still nice (by Bulgarian standards).
TTamuLa chambre pas sonorisé, durant mon séjour je n'ai pas fermé l'œil, la dernière nuit était horrible. Le petit déjeuner très moyen trop simple.personnel accueillant et disponible.
Hotel di Sofia City Center, Sofia 100% pengunjung memilih area ini
Harga per malam dimulai dari:AED 315
8,0/10
Luar Biasa
JJFOThis hotel has a wonderful breakfast spread. We enjoyed the breakfast and looked forward to it every morning. There is a wide choice of selection and everything was delicious.
The room was clean and spacious, though the furnishings are dated.
Reception is very friendly and helpful.
Not the best location in Sofia, but convenient for trams. About 10 minutes walk to Sofia centre or Sofia Mall. 5 minutes walk to the Ladies Market. Not many shops or restaurants in the vicinity of the hotel