Orange Hotel (Guiyang Grand Cross)

Hotel building is old. Staff said Orange Hotel just bought over & it is in the process of renovating the rooms. Building is shared with public entertainment outlets like KTV & club. More suitable for the locals than the foreigners. Rooms have a strong cigarette smell even though it is a non-smoking floor. There's no closet for the clothes, only hangers on the wall. The bathroom WC has no auto flush system. Decent stay for 1/2 days, not suitable for young children as there are young clubbers going in & out of the building.

Hotel receptionist = 6/5 Hotel room and booking information = 2/5 Overall, the hotel receptionists is very friendly and extremely helpful which makes this stay ok. We check-in at midnight, yet the hotel receptionists received us warmly. They worked really hard trying to fulfill every customer’s requests. They offered us oranges and assisted us with some information about the city. However, DO NOT trust the pictures in Trip.com. The room I booked was for 3 persons, with pictures in Trip.com implicating that there will be 2 separate rooms with beds and a living area.  In reality, it seems like they just added an extra bed in the living area, so one person will be sleeping in the living area next to the sofa and desk, attached to the curtains. It also seems like the room was only meant for 2 person despite having an extra bed. When we check-in, there were only 2 set of towels, mugs, cups and toiletries. We stayed there for 3 nights, and all 3 days, the housekeeping staff removed the used towels and only replace with 2 sets of towels. So everyday I have to request for a new set of full amenities and towel for the third person. This building also has 2 other different hotels, so the ground floor lobby is shared between them with lifts leading to different lobby. The floor I stayed has several non smoking sign on the wall, yet the hotel rooms and corridors are filled with cigarette smoke and smell.

Clean and excellent service. Just wished they had bigger family rooms that can accommodate our family of 5

Extended my stay for another night after two nights earlier. Impeccable and convenient place to stay. Keep it up! Highly recommended

A well located hotel with a lot shopping malls and restaurants around . Hotel staff and receptionists are very warm hearted and friendly. Amenities here are basic with simple design . Overall a comfortable and peaceful stay here .

We were given an upgrade and complimentary breakfast. All the staff including the manager were courteous and extremely helpful, going out of their way to give us directions and transportation information to places we wanted to visit. The metro station is about 200metres away and there’s a basement food court about 50metres away. I highly recommend this hotel.