Ulasan Atour Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Hill)
Atour Hotel (Guilin Two Rivers and Four Lakes Elephant Trunk Hill)
10 Zhengyang Road, Xiufeng District, Guilin, Guangxi, ChinaLihat Detail Hotel
Temukan Hotel Terbaik di ${{cityName}}
Kami Samakan Harga
1 malam
Ulasan Tamu
4.7/5
Luar Biasa
2232 ulasan
Untuk memastikan keaslian rating yang ditampilkan, kami tidak hanya menghitung rata-rata nilainya, tetapi juga mempertimbangkan kredibilitas ulasan dan tanggal menginap tamu untuk menentukan rating final.
Ulasan terverifikasi
Lokasi4.7
Fasilitas4.7
Layanan4.8
Kebersihan4.8
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Tamu
Kamar Tamu (2 tempat tidur)
Menginap di Sep 2023
Keluarga
22 ulasan
1.0/5
Diposting pada 8 Okt 2023
Bau di kamar mandi menjijikkan. Untungnya, saya memesan kamar dengan balkon. Saya tidur dengan pintu balkon terbuka di malam hari. Ini adalah hotel Atour terburuk yang pernah saya tinggali. Tidak ada yang bisa mengimbangi saya. Baunya seperti parfum murah pas saya masuk. Ada bau aneh di koridor kamar. Saya tidak bisa menjelaskannya. Saya bilang ke front desk dan tidak bilang bagaimana cara mengatasinya. Pelayan hanya membersihkannya dan mentraktirnya gejalanya, bukan akar penyebabnya!
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Tamu yang terhormat, kami mohon maaf karena memberikan Anda pengalaman menginap yang tidak menyenangkan. Masalah bau di kamar mandi Anda sudah sangat kami refleksikan, kami akan segera melakukan pembersihan dan disinfeksi secara menyeluruh, serta memperkuat manajemen kebersihan sehari-hari untuk memastikan setiap tamu dapat menikmati lingkungan akomodasi yang nyaman dan bersih. Pada saat yang sama, kami juga akan menyesuaikan wewangian di dalam ruangan untuk menjamin kenyamanan tamu. Mengenai permasalahan yang Anda sampaikan bahwa pelayan baru saja membersihkan, kami akan melatih kembali staf untuk meningkatkan kualitas pelayanan. Sekali lagi terima kasih atas tanggapan Anda, kami akan terus bekerja keras untuk meningkatkan dan memberikan layanan yang lebih baik kepada tamu kami. Menantikan kunjungan Anda kembali, kami akan melayani Anda dengan sepenuh hati.
MaBa
Menginap di Jun 2022
Sendiri
11 ulasan
2.7/5
Diposting pada 3 Jul 2022
Lokasi bagus dan kamar baru. Kamar saya memiliki bau yang mengerikan dan umumnya najis dengan handuk kotor dan rambut di kamar mandi. Cukup berisik,
Teks AsliTerjemahkan dengan Google
Tanggapan dari Properti: Dear duo Anda, kami sangat menyesal telah memberikan Anda pengalaman check-in yang buruk. Kami akan secara aktif memperbaiki masalah yang Anda berikan, dan menantikan check-in Anda berikutnya. Jika Anda mengalami masalah selama proses check-in, silakan menghubungi meja depan, dan kami dengan senang hati akan menyelesaikannya untuk Anda! Saya berharap Anda hidup bahagia!
Fritz7777
Kamar Superior Queen
Menginap di Nov 2024
Sendiri
16 ulasan
4.7/5
Menakjubkan
Diposting pada 6 Jan 2025
The hotel location and the city was a pleasant surprise. The area is bustling with activity and things to see. The hotel was very clean and well maintained and I noticed small details which were being addressed. The staff were helpful logging me into the internet because I didn’t have a local number. I would suggest giving your foreign guests printed information in English/other upon arrival so that important orientation details are not overlooked.
Terjemahkan
Tanggapan dari Properti: 看到親親對咱們酒店的肯定朵兒真是開心極了,您對咱們的認可是朵兒進步的動力。酒店在正陽步行街裏面,緊鄰日月雙塔和桂林市徽象鼻山,出可繁華入可寧靜。不論您是出差還是旅行,亞朵一定是您的不二之選。期待您的再次體驗,隨時歡迎您回家!!
Tamu
Kamar Tamu (Tempat Tidur Double)
Menginap di Okt 2024
Pasangan
4 ulasan
5.0/5
Fantastis
Diposting pada 19 Nov 2024
Good location as night market is just outside the hotel. Love the free porridge supper. Will stay here if I come back to guilin
Terjemahkan
Tanggapan dari Properti: 親愛的朵友:能與您相遇真是太幸運了,非常感謝您百忙之中寫下的寶貴點評,您的評價就是我們的最大動力呢! 用心的服務,給您不一樣的體驗!
Steffen
Kamar Superior Queen
Menginap di Feb 2024
Keluarga
1 ulasan
2.2/5
Diposting pada 30 Mar 2024
No english speaking staff, not even at the reception
No MasterCard or VISA-Card possible to use
Toilets in public area in the lobby a total desaster..see picture
No proper room cleaning, just exchanged towels…
Not good service at breakfast, running out of silverware, too crowded, very slow cleaning of tables to free up space
—> not worth the money spent!!! What kind of reimbursement can be offered to us? We are Platinum Memnber at trip.com…!!!
Terjemahkan
Tanggapan dari Properti: Dear guests, we apologize for an unpleasant stay. We deeply reflect on the fact that we will immediately carry out comprehensive cleaning and disinfection of your problems, and strengthen daily hygiene management in public areas to ensure that every guest can enjoy a comfortable and clean stay. For the problem that the waiter you mentioned was just cleaning a little, we will retrain the staff to improve the quality of service. Thank you again for your feedback, we will continue to strive to improve and provide better service to our guests. Looking forward to your visit again, we will serve you wholeheartedly.
Chen Yee Peng 曾裕平
Kamar Superior Queen
Menginap di Des 2024
Pasangan
28 ulasan
3.5/5
Diposting pada 15 Jan 2025
Strategic location and convenient to walk around pedestrian street
Terjemahkan
Tanggapan dari Properti: Dear Valued Guest,We are thrilled to hear that you found our hotel's location to be strategically advantageous and the pedestrian street to be as convenient as you described. Your comfort and satisfaction are at the heart of our service, and it warms our hearts to know that our efforts have paid off in your experience.We are delighted that you were able to enjoy the ease of exploring the local area on foot. The vibrant atmosphere of the pedestrian street is indeed a gem that we are proud to have nearby. We hope that this accessibility enhanced your stay and allowed you to make the most of your time in our city.Thank you for taking the time to share your positive feedback. Your experience is invaluable to us, and we are committed to ensuring that every guest feels welcomed and well taken care of. We look forward to welcoming you back in the future and continuing to provide you with a memorable and pleasant stay.Warm regards
mmTan
Kamar Superior Queen
Menginap di Feb 2024
Pasangan
1 ulasan
4.0/5
Luar Biasa
Diposting pada 24 Mar 2024
Hotel is cleaned, easy accessible (walking distance) to Sun Moon Tower, elephant trunk hill. Hotel offers good varieties of breakfast. Reception concierge is helpful and friendly.
Terjemahkan
Tanggapan dari Properti: Dear guests, thank you for choosing to stay with us and sharing your experience. We have always been committed to providing our guests with a high-quality accommodation experience, and your praise is the greatest affirmation and encouragement to us. We will continue to strive to provide better service and experience for every guest. We look forward to seeing you again!
Cory93
Kamar Twin Ramah Keluarga
Menginap di Agt 2024
Keluarga
17 ulasan
4.5/5
Sangat Baik
Diposting pada 17 Sep 2024
Had a very nice, short stay in Guilin. The hotel was a perfect location to the main attractions, walking distance. Lively street markets outside and plenty of restaurants. Room was comfortable and service was good. Breakfast had a good variety of options. Would stay again.
Terjemahkan
Tanggapan dari Properti: Our hotel is strategically located, adjacent to the downtown square, with convenient transportation and a concentration of various restaurants around; The hotel is close to the scenic spots, such as the Sun and Moon Twin Towers, Elephant Trunk Mountain, Seven Star Park, East and West Lane, Jingjiang Wangfu and other scenic spots. It is our luck to meet you, and we hope that what Duoer does can make you feel our care and warmth.... Looking forward to the next meeting, we are waiting for you in the wind and rain~
Yourtriptrip
Kamar Superior Queen
Menginap di Feb 2024
Pasangan
14 ulasan
5.0/5
Fantastis
Diposting pada 14 Apr 2024
The room is clean
It is tidy
The tools are new.
The reception are helpful and nice.
Terjemahkan
Tanggapan dari Properti: 看到您簡單而又深厚的好評真的是好激動呢,而且還這麼認可朵兒們的服務,朵兒們心裏真是樂開了花!朵兒追求為每位客官提供最為貼心細緻的服務以及超值的體驗。 展示朵兒家的獨特魅力。 您的評價是對朵兒最大的支持和鼓勵,朵兒會用心服務好每個人,期待和您的下次相遇!
Yan Goh
Kamar Superior Queen
Menginap di Sep 2024
Bisnis
6 ulasan
5.0/5
Fantastis
Diposting pada 25 Okt 2024
Very good experience. Right in Center of the town. Good breakfast.
Terjemahkan
Tanggapan dari Properti: 親愛的小主,感謝您入住桂林兩江四湖象鼻山亞朵酒店並且給予我們好評,得到小主的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們今後的服務中不斷提升、不斷創新,期待小主的再次光臨,我們將竭誠為您服務!
CLieu
Kamar Superior Queen
Menginap di Nov 2023
Bepergian dengan teman
4 ulasan
4.7/5
Menakjubkan
Diposting pada 3 Jan 2024
Location is superb ! Walking street, Sun Moon pagoda, elephant trunk hill are all witjin walking distance.
Hotel also provides self service laundry, detergent are all provided foc. Service staff even help to unload my laundry from wash to dry machine, and fold up my clothings and put in basket while i am asleep.
Buffet breakfast is good !
Steongly recommended.
Terjemahkan
Tanggapan dari Properti: Dear guests, thank you for your review of our hotel. We are glad that you are satisfied with our environment and hygiene, and we are proud to be able to provide you with a comfortable stay. We will continue to provide excellent service and comfortable accommodation for every guest. At the same time, we also appreciate your recommendation, and we will continue to work hard to provide our guests with better service and more food options. Thank you again for stopping by and look forward to your next visit.
Astro Ginger
Kamar Superior Queen
Menginap di Sep 2024
Pasangan
2 ulasan
4.2/5
Luar Biasa
Diposting pada 22 Okt 2024
Adding another lift will be a real improvement to the location !
Terjemahkan
Tanggapan dari Properti: 親愛的小主,感謝您入住桂林兩江四湖象鼻山亞朵酒店並且給予我們好評,得到小主的認可是我們最大的榮幸,同時也給我們巨大的動力,讓我們今後的服務中不斷提升、不斷創新,期待小主的再次光臨,我們將竭誠為您服務!
Pengguna Anonim
Kamar Twin Ramah Keluarga
Menginap di Apr 2024
Keluarga
15 ulasan
5.0/5
Fantastis
Diposting pada 26 Mei 2024
The location is perfect, close to most of the attractions in downtown. The room was clean and spacious, highly recommend.
Terjemahkan
Tanggapan dari Properti: We are very happy to be able to provide you with service and assistance, we hope that everyone who comes to Atour can be comfortable and comfortable, and look forward to your next visit!
Irina or Ailin
Kamar Superior Queen
Menginap di Agt 2023
Pasangan
22 ulasan
5.0/5
Fantastis
Diposting pada 8 Okt 2023
Great location in the middle of the night street and very close to pagodas. But not noisy in the room. Buffet breakfast is good too.
Terjemahkan
Tanggapan dari Properti: The attentive service can really be felt by customers, and our store will definitely live up to your expectations! With the best service, to return your love~
Benedict1
Kamar Superior Queen
Menginap di Nov 2023
Pasangan
5 ulasan
5.0/5
Fantastis
Diposting pada 26 Des 2023
As always Atour hotels are fantastic. Very helpful staff, clean and modern facilities. Always a good choice.
Terjemahkan
Tanggapan dari Properti: Hello distinguished guests! We are committed to providing excellent service to our guests, and for this reason we are constantly striving to ensure that your satisfaction is the greatest recognition of our work, and we will definitely continue to work hard to ensure that every stay is a happy one. We invite you to come back!