LiCLOUDS HOTEL (Guilin Two Rivers and Four Lakes Xiangshan Park)

We initially booked this hotel (4 people for 2 rooms) with modest expectations, as our stay was only for two nights. Based on the reviews mentioning clean rooms and good breakfast, as well as the attractive photos and convenient location, we decided it would be a suitable choice. However, our experience far exceeded our expectations. Firstly, the hotel made a genuine effort to accommodate our special requests made during booking. We had asked for rooms that were close together, easily accessible, and quiet, as we were traveling with two elderly family members. Upon check-in, we were pleased to learn that our requests had been fully taken into consideration. This thoughtful attention to detail made a very positive impression. Secondly, the level of service provided was exceptional. The staff added me on WeChat and offered what felt like a personal butler service, providing all necessary information about the hotel and proactively checking whether we needed any assistance. Their responsiveness and warm attitude demonstrated a true commitment to guest satisfaction and made our stay very pleasant. Breakfast was also a highlight. There was a good variety of dishes, everything was clean and well presented, and the staff managed the service efficiently. It was a delightful start to each day. The only minor disappointment was during the traditional Chinese fan-making activity. The staff member in charge displayed a rather indifferent attitude, offering little guidance or explanation when we arrived. As I had two English friends with me, including an 88-year-old gentleman, I asked a few questions in Chinese to help them understand the process, but the responses were brief and unhelpful, creating an uncomfortable atmosphere. Despite this, we chose to complete the session for the experience, particularly for our guests visiting Guilin for the first time. That said, this minor incident did not overshadow the overall outstanding experience. I would like to commend the hotel’s redemption staff, particularly a young gentleman who provided exemplary service—assisting us with various requests such as moving a safe into our room, sharing local travel and dining recommendations, and even helping with small personal tasks. His professionalism and dedication truly went above and beyond. The room itself was spacious, clean, and comfortable, with excellent amenities and even high-quality toiletries and paper products. In conclusion, despite one small issue, the hotel’s exceptional service, attention to detail, and comfortable accommodations made our stay a thoroughly enjoyable one. I highly recommend this hotel and would gladly stay again in the future.

Had a pleasant stay and good breakfast choices. May I suggest providing better quality pillows? The current pillows lack proper neck support which affects sleep comfort. Location wise it is walking distance to railway station.

I loved my stay. The staff are amazing, thoughtful and also offered us a free upgrade. The room was very clean, spacious and exceeded all our expectations. Every day we walked into the room, we were greeted with tranquil music and an AI butler. The hotel provides all the amenities you would need. The location is also very central, highly recommend walking to attractions. There is also a famous restaurant right next door. I highly recommend staying here.

Very very friendly and helpful staff! Everybody did their best to make us feel comfortable and welcomed! Clean and spacious room! And the largest bed ever! We will come back for sure!

The location was very good , hotel staff was really helpful and respected everyone , i complained about the room not having a vault but the front desk offered me thier own reception vault if i wanted to leave anything safe when i get out , they even gifted us when we checked out , cant think of anything bad.

I had a wonderful stay at this hotel in Guilin. The room was spacious, comfortable, and very clean, with everything well-maintained. One of the highlights was the stunning view of the mountains right from the room—it really made the experience extra special. The location is excellent, close to many of the main attractions in Guilin, which made sightseeing very convenient. The breakfast was fresh and tasty with a nice variety of options to start the day. What really stood out, though, was the service. The staff were incredibly friendly, welcoming, and always ready to help with a smile. Their hospitality made me feel right at home. Overall, this hotel is a perfect choice for anyone visiting Guilin. Great views, great service, and a great location—I would definitely stay here again!