Song Hotel Guilin

Only word “Amazing” to describe my stay. A perfect family friendly hotel. The only negative thing is the location is very secluded but very beautiful. The food choices are limited around the area of the hotel🙏 so don’t expect too much for late night snacks

The hotel was relatively new and staff members were responsive. However, for similar price, we usually get a lot more value-add services from peer hotels. For example, the butler service would have proactively checked in on us and offered turn-down services, which was not the case here. While there were supposed to be a range of amenities, like singing bowls etc., most were unavailable. Nor were there gym or pool open. The restaurant was quite slow to serve, despite there were only three tables. Given the location is a bit remote, this made staying unexpectedly boring. If you were expecting a staycation, I wouldn’t say this is the right place. Otherwise if just a quiet place to chill for a night, maybe.

The Song Hotel is nestled in the beautiful Guilin Mountains. The room was comfortable and stylish with a lovely round bath to soak in. The Hotel Lobby features beautiful artworks. The restaurant offers a wide variety of tasty dishes. Photography yin traditional Miao clothing is offered.

staffs are very friendly, Sierra Jiang, the manager is very professional, Quiling Ma, the front desk and Demon Li, the concierge guy and other team were all great team. Resort is real serene and peaceful place to escape from crowd. Buffet was all great. great value to families.

住過那麼多酒店，這是我最想寫差評的一家。首先，酒店位置距離桂林和陽朔都不近，除非你衹想玩酒店，否則你天天都要在打車40分鐘起步去任何景點。看了酒店照片才來的，發現周圍真是太荒了。有個融創樂園，店鋪大多都是倒閉狀態。我們是17到20號入住。入住當天，酒店大堂竟然連一個門僮都沒有，設計的也奇怪，我們自己拿着行李箱繞來繞去，都沒找到辦理check in的地方。然後又返回門口，等了10分鐘才見到一個人，説自己是前台，給我們辦了入住，又加了我們微信説是管家。但這個管家在隨後的三天裏，總是會問：你們房間號多少？你們幾位？甚至還會在我發消息，請來接一下時給我回復1，1到底是什麼意思，是收到是好的，還是不行，還是等會？這麼惜字如金麼？？另外，我們是連住的，這幾天明明住在宋品，卻被告知要在施柏格吃早飯！兩家酒店同一個老闆吧可能，但是房費差一半啊，施柏格5.600，我們1300一晚啊！這也就罷了，泳池，健身房全都在施柏格。如果你酒店給我的解釋是現在淡季宋品的早餐和硬件不開放，那你提前給我講清楚啊！我直接定別處就好了！也不講清，更不給退房，霸王條款多的不行，沒處説理。最後還是攜程給我們補償了300元的路費。另外，接駁車服務員遇到過3位。一位年齡偏大，大概40到50歲，比較和氣。另外兩位可真是太牛了，車到了外面直接摁喇叭，要不就哐哐敲門，門鈴是擺設麼？你酒店再淡季，員工不給培訓嗎？這麼大一個酒店，景色美房間也不差，服務員直接把檔次拉到一星！！反觀每天去吃早飯的施柏格，從領班到接待再到早飯服務員，各個臉上面帶微笑。我真是不理解，我們住過去是欠你們錢了嗎？宋品？？不僅僅我們，後來也就服氣了，對待別的客人（兩位女士3和孩子）也是這樣吆五喝六！最後，附上酒店的吹風機，迷你版，我吹乾花了20分鐘。真心“牛”！想過來體驗一下這種花錢找罪的，就下單吧！

這次桂林之行選擇了宋品酒店，整體體驗非常滿意，必須給五星好評！入住期間得到了管家小吳的全程貼心服務，從辦理入住到送行都非常周到。小吳主動幫我們升級了房型，讓我們住得更加舒適愜意，還細心幫我們安排了前往海底世界的車輛接送，行程安排得井井有條，省了很多麻煩。 每天的早餐也都安排得非常及時，品種豐富，味道也很不錯。整體入住體驗非常順暢，無論是環境、服務還是細節都讓人覺得温馨舒心。下次來桂林一定還會選擇宋品酒店！