Universal international hotel (Guilin Liangjiang Sihu Elephant Trunk Mountain Branch)

My fav hotel of all the hotels i stayed for my one mth long in china. Spacious room, bright and clean, laundry room with many washing machines, small gym and big reception counter. Breakfast included in my booking. The only unpleasant thing was a cockroach on the wall of the corridor near the lift which the staff did not get rid for me even thou i communicated with them over the phone, that i had to go down to the lobby to let them know again. They said it was removed so i went back up only to see it still on the wall, so i had to call to inform them again. Not removed but claimed it was removed. Haha. Either the cleaner lied to the lobby staff or miscomm somewhere. Nice hotel overall. Good view.

Receptionists were very professional, efficient and friendly. They were helpful to sort out our booking to accommodate our tour plan in Guilin and Yonghuo. Ms Yu (小余）was outstanding. We readily recommend this hotel to visitors for pleasure stay in Guilin

Good hotel on a amazing location, staff speaks good english and checkin and check out was easy, breakfast was ok, but limited Western options, the pool is actually to small to be a pool, a kiddy pool is more fitting name, the view from the balcony is stunning, the room with a view super, only the windows could be a little cleaner, the tea set with tea on the table was a nice touch, the bed was comfortable and the bath was nice.

I recently stayed at the Universal International Hotel in Guilin, located next to the Li River and close to the Elephant Trunk scenic spot. I booked through Trip.com, but the check-in experience was disappointing as I had to wait an hour for my room to be ready. Fortunately, the staff were kind enough to upgrade my room due to the delay. The new room was much bigger and included a living room. Although the room was clean, the decoration felt outdated. I encountered issues with the toilet, which maintenance promptly fixed, but the bathroom drain emitted a terrible smell, necessitating that I keep the bathroom door closed. On the last evening, I was disturbed by a cockroach running around the floor. The hotel’s breakfast was quite poor, with a very limited selection. The so-called “international” options were almost nonexistent, consisting only of toast and coffee. I stayed for three nights but only ate breakfast once due to its subpar quality. However, the location of the hotel was excellent, being very close to all the scenic spots. Despite the responsive customer service in handling room issues, my overall experience at the hotel was very low, and I did not enjoy my stay. Given these issues, I would not recommend this hotel to others.

Nice environment, nice view, definitely a tremendous hotel

Great hotel nice breakfast buffet and good location