Barnett Hill Hotel

The service was excellent. Mr Lajos looked after me with the highest professionalism, and i am looking forward to returning with my team The food was amasing and the coffee was exactly as I like it, the grounds and walks make this venue the perfect location for a break or a conference

Pros Coordinator – our wedding coordinator was brilliant from the start; Liz was great in communicating, understanding our needs and providing flexibility and attention to detail to planning. Liz made sure we were consulted every step of the way, was quick at getting back to us, made us feel like everything was in hand and taken care of. The final details were handled well and Liz ensured the team was fully briefed for the big day. Team - the staff did a fantastic job setting up the venue. We provided certain decorations ourselves and the staff did a great job decorating to exact requirements. The operations manager, Lajos, was our coordinator on the day. We were very impressed with him. Lajos was at the venue late the night before and present for the entire wedding day. He checked in on us at every step, without overwhelming us and really made the day flow smoothly and stress free. Everyone knew their roles, the day was well orchestrated and if there were issues on the day, we didn’t know about it. Very happy with Lajos and the team. Hotel – the rooms were beautifully made, especially the honeymoon suite that overlooks the rear of the hotel and the gardens. It made the day even more special. The hotel grounds were immaculate and every guest commended on how beautiful the grounds were. Food – the taster menu was arranged 6-8 weeks prior to the wedding. We made suggestions to the menu and were happy with how the food came out on the wedding day. The canapés, wedding breakfast and evening buffet were delicious, beautifully presented, and the breakfast the following day was superb. Cons Dance Floor - the room allocated to evening dancing, is required to have a proper dance floor, roughly £600. No other venue we visited required a dance floor. Overall, we were given the best possible wedding day.

After staying at other hotels within the Alexander group and experience brilliant service, delicious meals, beautiful hotel rooms, we decided that we would try Barnett Hill unfortunately this was a total disaster. Check in was OK even though our room was small it was comfortable and functional; however the hot water was just above lukewarm so if you were someone who likes a hot bath you would be disappointed. We went down for dinner at 6:45pm, we were given a dinner menu that had very limited choices (only 4 main dishes) however we both chose the lamb but unfortunately even though it was only 6:45 PM it was no longer available. We couldn't find anything else to eat on the menu but we were tied in as we were on a dinner bed and breakfast rate. The waiter suggested that we order from the bar menu and he bought us the menu over and we eventually managed to find something to eat. However as we had now chosen from the bar menu we were no longer allowed to sit in the restaurant even though we had been sat there for 15 minutes. We had to move to the room next door even though they could of bought the food through to us, we now had to sit in a noisy bar at a small table in the corner. We then waited 40 minutes to be told by the waiter that there was a problem in the kitchen, and it was going to be at least another 15 minutes for our starters. At no point did the waiter offer us a drink or some nibbles to compensate for the extra time we were expected to wait. It actually took an hour for the starters to arrive thankfully we only had to wait half an hour for our main course. Food was edible, typical bar food, definitely not the culinary experience we were hoping for on our night away. Just before we left the restaurant the waiter explained to us the hotel was severely understaffed, and they had a real problem taking on and keeping staff because the hotel was quite remote. The next morning we went down to breakfast at 9:30am only to stand around and wait, nobody came to see us to a table we went to reception and asked if they could find us a table to be told that there's a buffet and go and help yourself to food and then you can go and find somewhere to sit down, I said no that's not acceptable, I said I'd like somebody to seat us to a table before we go and choose. A breakfast buffet is a pet hate and we would avoid any hotel that has one so much so that I always check prior to making a booking and this time was not exception. When I called the hotel to ask if they had a buffet for breakfast I was told it’s a cooked breakfast to order just like at Great Fosters the only difference being the chef. So not only did they mislead us but when we arrived for breakfast at 9.30am and the buffet didn't close till 10:00am there was no bread there was little milk there was half a small jar of fresh fruit that somebody had helped themselves to and then left the rest, one or two pastries the only egg option was scrambled eggs which hardly looked appetis

Excellent service for our conference, one of the team delivered a fresh decaf coffee for each of our breaks after he found out I can't have caffeine. Grounds were beautiful and so peaceful for a morning walk before the conference began. Thanks

Absolutely beautiful gem of a hotel nestled in the Surrey hills. Grounds and building are beautiful and well kept. Garden view room was lovely but lacked some basic facilities - fed back on checkout so expect it’ll be sorted out quickly. A request to fix something in the room was dealt with straight away. Food was wonderful, dinner and breakfast. Cocktails weren’t great but bar service was lovely. Had a really enjoyable stay but service in general could be a bit more polished across the board. We will be back!

In my experience the number of hotels in this world who really understnd what it is to run a business offsite workshop are very few. Barnett Hill is a wonderful venue: beautiful gardens, comfortable rooms, wondeeful countryside, lots of meeting room options. But just a venue is not enough... The team at Barnett Hill showed from the start that they are part of that group of hotels who "get it": anticipating what we might need, proactively offering to help, making sure our group was well-fed (onsite and off), fielding requests for taxis - and amazon deliveries! - with infinite patience, all of which is about leaving us to focus on the outcomes we were trying to achieve. Thank you to the team for making my life easier and our outcomes better! As an independent facilitator I would have no hesitation in recommending you to any of my clients.