Red Level at Gran Melia Palacio de Isora

We have been using Red Level as our go to hotel in Tenerife for a decade. It is true that many of the original benefits have been phased out, and the rooms are in need of an update. The customer service and food offering are still good, and value for money. We have Platinum Melia membership which still gives a 20% discount on bookings, but we were not offered a superior room upgrade again which was disappointing. The hotel is pushing Circle membership, which creates a new level above Platinum - having read the reviews on Google, we decided that it was not for us. Finally, the holiday was spoilt by a combination of noise from a nearby building site and lots of biting flies.

The ultimate luxury in a peaceful adult only paradise, overlooking the ocean. With its own heated pool, Red Level lounge with its own restaurant in a beautiful garden, this hotel experience will truly meet all of your expectations. An amazing breakfast is served in an exclusive area, and the staff are always on hand with excellent service. The sunshine was constant and a well received bonus, escaping from the UK.

Avoid this hotel like the plague. Its full of black biting flies from the manure on the next door banana plantation, and you'll get bitten to death. The hotel absolutely refuses to pay compensation unless you threaten to sue. The flies get literally everywhere including your bedroom. Avoid.Avoid.Avoid.

We revisited the RedLevel after staying here for our honeymoon in 2016. Another lovely stay overall, staff friendly, junior suite with ocean view/jacuzzi was perfection and we spent each evening here. Nami and Duo restaurants were excellent - agree with other users to book ahead to avoid disappointment with bookings. A few things have changed though, and unfortunately not for the better. 1. Things that used to be included as standard in the RedLevel are now part of the Circle membership (exclusive paid membership which the Melia is heavily pushing - this is the second holiday to the Melia in the last year where staff have come round trying to sell this to us). Some of things we were most excited about to experience again like the special items on the menu like the Chateaubriand and Seabass in the Bistro were not available to us and to circle members only. The restaurant didn’t let us pay the difference in price which seemed strange to upgrade the menu. They did offer 30% off the price but given you’ve already paid for the standard menu seems very odd and unfair so you would end up paying more than what is the price on the menu (standard included plus 70%). This is the same for other restaurants including the Terrasse. The Teppanyaki restaurant was now also not available to us as non-circle (and now circle members get priority on restaurant bookings over the RedLevel) and pool concierge was completely missing (they used to provide suncream, fruit several times, glasses cleaning, drinks etc). Self-service only now from a well stocked up area. It used to be a truly 5 star service and experience, but now seems to be a 4 star (still lovely, but not what it once was). 2. La Terrasse meal. This is Melia’s flagship restaurant and not one to be missed, the presentation was exceptional and very special, except the last course of the tasting menu never arrived which was a sad and disappointing end to the evening. We sat there for over 30 mins waiting for the last course excitedly after the waiter told us about all the food that would be coming and then had to ask what was happening to be told there was none (no forewarning) despite being the 2nd table of the evening seated. It was also a very long meal of nearly 3 hours. At the same time, all attention and service turned to some people we later learned were there to assess the restaurant for their Sol award. We did give feedback to the reception who apologised and said we should have been offered an alternative dessert (probably from one of the other menus being offered). 3. Room service: Garments to be ironed were not taken on two different occasions (despite this being a complimentary service), no turndown anymore etc. Seems that the ‘little’ touches were missing which made it special. One staff member we fed back to said that many guests had made the same observations and they had a lot of complaints - seems the hotel needs to decide what it is and isn’t. RedLevel used to be fantastic, it now feel

This was our second stay at Red Level, Gran Meliá Palacio de Isora, and once again the experience was exceptional. The standard of service, attention to detail, and quality of the facilities were all of the highest calibre. Every member of staff we encountered was courteous, professional, and clearly dedicated to ensuring a memorable stay — they are a true asset to the hotel. While there were flies this year, likely due to fertiliser used on nearby banana plantations, this was a minor inconvenience easily resolved with a short walk into Alcala to purchase repellant. We have already booked our return visit for two weeks in September, which is a testament to the consistently high standard the hotel delivers. We look forward to our next stay!

The resort is beautiful and service in the adults-only Red Level was excellent. We booked an ocean view room with whirpool tub on the terrace and I loved spending time in the tub, enjoying the view—especially during a couple chilly, windy days. The room was nice, but our double bed could have used a topper as it was uncomfortable where the beds were joined. We chose the bed and breakfast option and I was happy to not have gone all-inclusive based on the quality of the breakfast and a lunch at Agave, which was just OK. The village is about a 10 minute walk from the resort and there are some really wonderful restaurants to enjoy there. The entertainment is in the main resort area and kids were running around like crazy. Cute, but chaotic. The luxury vibe and level of service definitely drops upon leaving the Red Level.