Alpina Hotel

Extremely Disappointing Experience - I Do Not Recommend It at All My stay at this hotel was the worst experience ever, and I am extremely disappointed for the following reasons: 1. The Room: Upon check-in, I was given a very small room, and the bed was more like a massage bed in a kids’ gym – completely uncomfortable. 2. Staff Behavior: The staff, especially those working in the bar and restaurant, were extremely rude and unprofessional. When I requested a glass, I was rudely told that I couldn’t get one because it was “not included with the room.” They spoke to me in a disrespectful and loud manner, which is unacceptable. 3. Heating: The first room was freezing cold, and the heater was broken. I had to change to another room, but even the second room was not comfortable or up to standard. 4. Value for Money: The hotel is absolutely not worth the amount I paid. Compared to the service and facilities, I feel completely cheated. Honestly, this is the worst hotel I’ve ever stayed at, and I will never repeat this experience. I do not recommend it to anyone.

This hotel and personal exceeded all my expectations. I never in my life I have been in such a cozy an amazing hotel in my life. The location, the fireplace, the cozy rooms with mountain views that literally made you feel you are in a movie. You literally have a LIFT just for you in the hotel to access to the main slopes I don’t know how someone can say this hotel has not good location while is the best in New Gudauri because you have a lift 10m from you to access to the ski slopes. All the best restaurants are 5 min walking from the hotel and even the restaurant in the hotel with the fireplace is literally breathtaking. The rooms are so modern, cozy and comfy. You feel literally in a dream. I am a very well travelled person, I was in France and Switzerland skiing and never I have been in a hotel like Alpina. Nina the Head of Reception will help you literally with everything and will make your stay exceptional. I only have nice words for her who make magical our stay and helped me to make my husband birthday unforgettable. She is the sweetest and kindness person I met in the whole trip. Her professionalism is outstanding and beyond the words. I wish I could stay more days but definitely I will back to this hotel forever. I highly recommend this hotel because is very difficult to find a better place to stay in New Gudauri. Was spectacular!!!!!