Hyatt Centric Guatemala City

Everything was perfect, decoration , rooms, pool, food, drinks , ATTENTION!!! Nothing else to say or to asked for !!

優點：位置安全，去機場方便，晚餐美味，服務專業，房間舒適。 亮點：早餐極為豐富和高質量，堪比最為奢華等級的酒店。 缺點：浴缸很淺不舒適 總體：極為滿意，還會再來

酒店環境很不錯，5星級的標準，服務人員Pablo態度很好，很有耐心，攜程服務人員態度也很棒，很不錯，推薦。

Hyatt Centric is a beautiful and well structured place. Located in one of the best places in the city with many good options around. The staff is nice, the gym is medium, the room good but considering the high price, the condition could be a little bit better comparing some other high prices hotels in the capital.

Awesome hotel, the staff was very friendly and attentive to our needs. The cleaning staff was very service focused and pleasant. The rooms are super spacious and clean. The neighborhood has plenty of great eateries.

Staff should be trained to know what places are around the area. I asked 3 staff members for a nice bar close by and the answer was always “ I don’t know.

I love the Hyatt but this was a different experience. Emailed to confirm early check-in weeks in advance. Was told it can be arranged (I have the email to confirm). Arrived 9:45am and early check-in was not available. Was Asked to sit in the waiting area to “see what they can do” two staff changes later still Nothing. No one came to informed Room reserved for 2 however equipped everyday As if it was services for 1. 1 set of towels, 1 robe, had to ask for additional supplies daily. Literally daily. The second day while waiting for an additional key card since it was removed while the room was being serviced the bell man asked “did you receive your complimentary drink upon arrival” to which I responded oh no we weren’t offered anything during the time we were waiting for the room 9:45am until 15:00. While at the rooftop enjoying a drink and a bite noticed a bug on the table brought it to their attention and I was treated as if I planted the bug. They offered a Complementary beer for this I don’t know why or what the purpose of that was. Asked to schedule drop off at the airport and on my day of checkout I was told “they didn’t have that arranged for me” had to call a taxi on my own. And today a day after checking jour I receive and email asking me to check out. Which I already did YESTERDAY. I really hope I don’t get charged for this. Overall it’s a wonderful hotel, great location, excellent rooms and amenities. But this time around my personal experience wasn’t the greatest.

I really liked this property. The pool area on the 16th floor was nice (although the cabana we were seated at was missing the covering—this should be addressed) despite that it was relaxing. Rodrigo, one of the Front Desk attendants was great. He helped to make our time at the property so enjoyable. He gave us information and coordinated activities with a tour company for us during our stay. Honestly, the staff at Hyatt Centric in Guatemala City-Zona10 were polite and attentive. An added bonus was the birthday cake that was brought to our room for my husband’s birthday. I would recommend this property.

Great hotel in the city, with a nice location. The hotel + the mall attached is very beautiful. Our room was very spacious and super clean. Rudy & the rest of the employees were so kind and helpful! We also got a chance to enjoy the rooftop pool. Not negatives but helpful information: The rooms that have 2 beds refer to them as twin beds online, they are not twins. I was able to confirm that before we booked but that was a little confusing. Our family of 4 comfortably fit in the 2 beds. Also, the mall attached, AVIA, isn’t a typical mall. The stores are higher end boutique type shops & lots of restaurants. There is a little convenience store near the pickleball courts which had lots of items and there is a small shopping center across the street with a pharmacy and other little shops.