Hotel Shell di Guanyun

I booked a hotel but for some reason I couldn't go. I tried to contact the hotel and requested cancellation, but it was over the cancellation time. Although the sanitary conditions were acceptable and there were no water leakage problems, the hotel insisted on not canceling the reservation. It bothered me so much as I did not get to travel and the reason I didn't cancel my booking was in unpredictable circumstances. First of all, I think the hotel should clarify its cancellation regulations and explain them to the customer when booking. If the customer makes a cancellation request within the cancellation regulations, the hotel should meet the customer's needs as much as possible to maintain the customer's trust and loyalty to the hotel. However, the cancellation rules for this hotel do not seem clear and do not explain to me at the time of booking. If I knew the time limit for cancellation, I would definitely cancel the booking in advance to avoid unnecessary troubles and losses. Secondly, I was disappointed by the service attitude of the hotel. The staff of the hotel did not give me enough attention and help when I tried to contact the hotel. They did not seem to realize my plight or try to find a solution. This service attitude makes me feel neglected and helpless, and I even feel that they are somewhat irresponsible. Although the sanitary conditions of this hotel are OK, there are no water leakage and other problems, I think the management of the hotel should be more perfect. The hotel should establish a more effective management system to ensure the quality of health and safety. At the same time, hotels should also provide more humanized services, such as checking reservations in advance, providing pick-up service, etc. to meet the needs and expectations of different guests. In short, as a well-known hotel, it should be customer-centric and pay attention to the establishment of service quality and management system. In this way, it can win the trust and loyalty of customers and maintain a leading position in the fierce market competition. Despite the disappointment and dissatisfaction of this experience, I am sure most hotels will try their best to provide quality service to their customers. I hope this hotel can seriously reflect on its management and service level, and continuously improve and improve its service quality to win the trust and support of more customers. At the same time, I also suggest that other customers should carefully understand the cancellation regulations and service quality of the hotel when choosing a hotel, so as to better protect their rights and interests.