Ulasan Gaiety Valley ·Yunlin

The area is really beautiful (even though it was raining for the whole day) and the view from the capsule room is great! We enjoyed movie night on comfortable beds with projector screen in front and it was wonderful (small disadvantage is that everything is in Chinese and most of the movies you will need to buy). I also hope, that hotel can improve some small thing in the room itself but overall the experience was enjoyable and relaxing: comfortable stay, great nature, singing birds and sound of the raindrops on the rooftop at night✨

The pro; Beautiful view. The grounds were nice, we liked the bikes and the golf was fun. Con; The coffee at the coffee shop seemed to be made with off coconut milk. The staff. Most of the staff were really rude, didn’t seem to know what was going on and acted like they really hate their job. We were put into a cheaper room than we’d paid for the first night, and weren’t moved until midday the next day. The staff we were talking to tried to blame trip but when we showed that all the booking confirmations of the party stated the same room they reluctantly put us in the room we paid for. The breakfast the first day was ok, some of the items stale. But the second day the breakfast was not buffet. A seemingly off egg, cold porridge, sweet potato that had seen better days and liver noodles. The noodles the day before had been awesome, lots of choice and meat. Again not worth the price we had paid, at almost 1k a night it isn’t cheap and you just expect to get what you’ve paid for. As a dog friendly hotel, they hated my dog. One of the breakfast staff was really rude. Made us feel uncomfortable. Honestly the room and views are great. The staff need some training and there needs to be clearer organisation.

The place was good overall. However it’s not convenient with small baby as there were lots of mosquitoes.

An amazing location, ruined completely by the staff, they were incredibly rude and unprofessional throughout the entirety of the trip. They gave one of our friends a broken glass and when we told them it was broken and asked for a new one the staff started to accuse our friend of breaking the glass and were very rude, this was just one of many incidents. One friend was given the wrong accommodation by mistake and when asked about it the staff verbally attacked that friend and told them it was their fault, this is what they booked and a lot of in appropriate comments. After they looked again the staff realized that the mistake was on their end and then continue to insult the guest. I’m very disappointed with the overall stay and unfortunately the beauty of the location could not make up for the rudeness and unprofessionalism of the staff.

The hotel was beautiful. Great getaway place for a couple of days. However the service was not good. The people there were rude when it came to my pet. They didn’t seem to know the place very well when asking about what to do there and how late the places stayed up. The breakfast was not very good as well. I would go again if the staff changed.

Great location not too far from Guangzhou. The RV was perfect for us and the dog. Breakfast was great portion. Would recommend!

This resort is a true gem! We stayed in an RV and were pleasantly surprised by its space, hot water and cleanliness. The area is beautiful and offers awesome hikes and scenery. The staff were very friendly and helpful, and the chef went the extra mile to accommodate our special (western) requests! When going there by Didi, though, you might struggle to get the correct address. Look for 'Guangzhou Hakka Resort' instead of Gaiety Valley. Three cheers and a high five to everyone at the resort. We loved every minute of it - the beautiful mountains, views, birds, quiet, food, etc. This was food for our souls!

Nice location. RV was clean and had good AC. All swimming pools closed, which was disappointing. No mention of this prior to booking.

Great experience on the RV! We will definitely come back.

特地提前兩天和酒店説幫忙佈置一下，因為是過來慶祝生日的，酒店答應了，但是辦理好入住去到是沒有佈置的。就這一點不滿意，其他的也算對得起價格，早餐也很豐盛，注意最好淡季去，避開暑假，體驗感會好很多。

真的住的很好 非常舒服 服務也特別好 有專門的車接送 唯一的不足就是沒多住兩天 裏面有非常多的智能設備功能 都沒介紹 太低調了衹能説 真的很像太空艙 很值得被推崇 我衹希望這家酒店可以一直做的那麼好 真的 睡得特別好 天窗也特別漂亮 可以看到蔚藍天 很美好很幸福 度過了非常愉快的一天

服務： 我覺得可以打滿分💯哦，從前台到接駁車再到景點工作人員，都很nice～需要車的時候提前微信聯繫管家叫車，接駁車也很快就到了，並不像之前有顧客評論的那麼慢呀～也許是改進了，能從錯誤中學習並且進步，那一定會越辦越好的😎 可以叫外賣，因為要走山路上來，所以會比較久，要提前叫；外賣送到前台之後，接駁車也是10分鐘就幫我送過來了～還下着雨～我覺得這樣的服務真心不錯了～ 環境： 空氣無敵好，有紗窗，出入及時關好也不會有蚊子～我的房型有兩間房，一個大床兩張小床，滿足一家四口的需求～ 衞生： 還可以吧，在我這是過關的～ 設施： 空調都很強勁，有智能馬桶，竟然還有3M凈水器～入户陽台有茶具，可以慢下來享受生活～ 房間還有乳膠枕（還是慢回彈枕頭），比普通枕頭舒服～ p.s.進來要走山路（水泥路），下大雨的時候就不建議進來，雨停了或下雨前進來即可 天氣好的時候很出片呀～

這次的體驗非常差！出發當天是雷雨天，通過攜程與酒店溝通退訂或者改期的申請被拒了，算了，還是硬着頭皮去了。到埗後果然不出所料，所有的項目都暫停開發，衹有玻璃漂流一個項目是開放的。第一天全程困在酒店。入住不久，小孩和長者就被困在洗手間和浴室，等了10多分鐘後才有工作人員前來處理。第二天也是雨天，也是衹有漂流開放，餐廳早餐是自助早餐，勸各位不要期待，無論菜品還是味道都對不起88元的收費，勉強吃飽就好！收拾完行李退房的時候終於停雨了，走前去體驗一下唯一開放的漂流項目。工作人員説不會太濕衣服，下來後整身都濕透了😰在派發的地圖上標識有公共淋浴間，與前台聯繫，説他們安排人過來接我們過去，足足等了20分鐘也沒見人，再問前台，前台説他們已經派人過去了😓最後我讓前台告訴我具體位置，我自己走過去，不等了。到達淋浴間後發現根本沒有安裝淋雨設備，就是一個普通的洗手間。這個時候前台還在和我硬掰是有淋浴的，因為漂流的水是非常骯臟的，就是黃泥水，不沖洗乾淨肯定會得皮膚病，我衹能買一箱礦泉水在那個沒有淋浴設備的淋浴間勉強沖刷一下，全程憤怒😡至極！總結，等待景區的接送車等待時間長，遊玩設施衞生差，設施不完善，也沒有在指引上標識並未開通的設施，前台人員對景區的設備情況不熟悉，對客人的要求敷衍，態度差，遇到問題別想他們會協助你解決，你提出的解決辦法也不會執行，反正就是自生自滅，相當糟糕的體驗！

其他的還好，就是接駁車慢得要死，還不如沒有這個服務，第一次叫車等了50分鐘才到，第二次叫車又是半個小時都沒來，乾脆直接走路了，早上還停電，接近40度的天氣，直接熱死，酒店説是山區停電，他們的備用發電機壞了，直接無語死了，整體體驗極差，還一千一晚的酒店……