Ulasan Hampton by Hilton Guangzhou Tianhe Smart City
Hampton by Hilton Guangzhou Tianhe Smart City
No.1731 Huaguan Road, Tianhe District, Guangzhou, Guangdong, ChinaLihat Detail Hotel
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Kami Samakan Harga
1 malam
Ulasan Tamu tentang Hampton by Hilton Guangzhou Tianhe Smart City
9.7/10
Excellent
1095 ulasan
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Ulasan terverifikasi
Location9.6
Amenities9.6
Service9.7
Cleanliness9.8
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Urutkan berdasarkan:
All reviews(1095)
Positive reviews(1092)
Reviews with photos/video(616)
Friendly front desk staff(228)
Delicious breakfast(223)
Classy environment(125)
Many amenities(125)
Convenient parking(73)
Perfect for business trips(68)
Awesome gym(15)
Delicious buffet(12)
Negative reviews(3)
Miraj Rana
KING GUEST ROOM
Check-in Feb 2025
Business travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 16 Mar 2025
Nice and clean environment had a nice stay. The pictures are before checkout😅
Tanggapan dari Properti: Thank you for your kind review! We're thrilled you enjoyed your stay and our clean environment. Looking forward to welcoming you back soon!
Sara_me
Superior 2-bed Room
Check-in Okt 2024
Other
5 ulasan
9.0/10
Great
Diposting pada 28 Nov 2024
It's a wonderful hotel but pretty far from all the tourist attractions. It's surely peaceful due to its location.
The breakfast was simple and good, it wasn't very crowded at the buffet.
There's a guest laundry with free access. The room is very spacious and clean with all the necessary amenities.
The front desk staff are friendly and helpful.
Amber is really sweet and gave us a smooth check in.
Jimmy helped us with our bags right till our room, he always smiled and greeted us.
Chris helped me book the tickets and was always up for helping in any possible way. He also sent me a welcome fruit plate :)
They aren't the best at English but we communicated using wechat and translator apps.
I appreciate all their help and efforts!
Tanggapan dari Properti: Dear guest,We're overjoyed to hear you found our hotel wonderful! While we might be a bit off the beaten path, we're glad the peacefulness added to your stay. It's great you liked the simple yet satisfying breakfast and uncrowded buffet. Our free guest laundry is there for your convenience, and we're proud the rooms met your standards for space and cleanliness.Our team - Amber, Jimmy, and Chris - were thrilled to assist you! We're constantly working on our English skills, and we're happy technology bridged any communication gaps. Your appreciation means the world to us. We hope to welcome you back soon for another relaxing stay!
Lia Kudo
Deluxe 2-bed Room
Check-in Mar 2025
Booked for others
7 ulasan
8.5/10
Very Good
Diposting pada 5 Mei 2025
This well-located hotel is an excellent option for tourists and business travelers alike, offering the reliable quality of the Hilton brand. I highly recommend it.
Tanggapan dari Properti: 真的很遺憾,雖然得到了您滿分的肯定,但是卻沒能得到五分小星星!那些生命中的美好,總有不期而遇。接下來歡小朋一定不忘初心,努力提升服務質量,讓您給予滿分好評!希望您可以一如既往的支持我們哦,下次再見~
Guest User
KING GUEST ROOM
Check-in Mar 2025
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 20 Apr 2025
Chris was very helpful, he also helped me to explore the city from booking cabs and everything
Good Experience in Hampton
Tanggapan dari Properti: Thank you for your 5-star review! We’re delighted Chris made your stay special with his helpful service. Your feedback motivates our team, and we hope to welcome you back soon!"
飞龙
KING GUEST ROOM
Check-in Feb 2025
Business travelers
7 ulasan
6.5/10
Diposting pada 6 Apr 2025
in one night I changed room for 2 times and the next day I changed the room for the third time ,but the response from the reception was really slowly, hopefully next time there will be no issue
Tanggapan dari Properti: Thank you for your feedback, and we sincerely apologize for the delay during your room changes. We’ve addressed this with our team to ensure quicker service in the future.We hope to welcome you back for a much smoother stay.
Siu Chuen Brenda
KING GUEST ROOM
Check-in Mar 2025
Couples
2 ulasan
7.0/10
Diposting pada 21 Apr 2025
The location is quite remote and there was heavy traffic jam in the morning and evening.
Tanggapan dari Properti: Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize that the hotel's location and the traffic congestion during peak hours affected your experience. We understand how important convenient transportation is for a comfortable stay, and we're truly sorry to have fallen short in this aspect.Your insights are extremely valuable to us, and we will certainly take them to heart as we continuously evaluate and improve our services. We hope you'll consider giving us another chance in the future to provide you with a more satisfying experience.Thank you again for your honesty, and we wish you safe and smooth travels ahead.Warm regards,The Huan Xiaopeng Team
Seyfettin Aslan
KING GUEST ROOM
Check-in Apr 2025
Business travelers
1 ulasan
10.0/10
Outstanding
Diposting pada 7 Mei 2025
Hotel is good and clean.Thanks for Amber and Cindy for help us.
Tanggapan dari Properti: 看到您對歡小朋的肯定,歡小朋心裏美滋滋呢~廣州天河智慧城希爾頓歡朋酒店致力於為每一位入住客人提供貼心、温度服務,力求為更多的客人提供尊貴不凡的入住體驗,我們將會不斷努力,努力為客人提供更完善、更人性化的服務。您對我們的喜愛絕對是我們工作的動力,歡小朋會繼續努力的呦!期待您的下次入住~
Anonymous User
KING GUEST ROOM
Check-in Sep 2024
Other
3 ulasan
10.0/10
Outstanding
Diposting pada 2 Nov 2024
Here’s another option for a positive hotel rating focusing on the helpful staff:
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**Rating: ★★★★★ (5/5)**
My stay at Hampton by Hilton was absolutely delightful! The staff truly made a difference, showcasing exceptional hospitality throughout my visit.
From the moment I arrived, they greeted me with warm smiles and were eager to assist with anything I needed. Whether it was providing directions, recommending local dining options, or accommodating special requests, their willingness to help was remarkable.
The hotel itself offered comfortable accommodations and great amenities, but it was the attentive and friendly staff that really elevated my experience. I left feeling valued and appreciated as a guest.
I wholeheartedly recommend it to anyone seeking a welcoming environment and top-notch service. Thank you for making my stay so memorable!
Tanggapan dari Properti: Dear Guest,Thank you so much for your glowing review! We are overjoyed to hear that our staff made such a positive impact on your stay. Their dedication to providing exceptional service is at the heart of what we do, and your kind words will be shared with them. We are also glad that you enjoyed our accommodations and amenities. We hope to welcome you back soon for another memorable stay!
Pilot777
KING SUPERIOR ROOM
Check-in Mar 2025
Business travelers
3 ulasan
10.0/10
Outstanding
Diposting pada 27 Apr 2025
Good room, good staff, good breakfast, fair price .
Tanggapan dari Properti: 感謝親愛的點評,很開心讓您在這裏度過一段快樂的時光,能讓您在這裏感受到家一般的温暖與關懷。我們很期待與您的下一次相遇,帶您體驗不一樣的舒適感,體驗不一樣的生活方式。我們歡迎您在不久的將來再次光臨廣州天河智慧城希爾頓歡朋酒店,滿意衹是起點,驚喜和感動才是歡小朋的追求,歡迎您再次光臨哦~
ST86
Superior 2-bed Room
Check-in Agt 2024
Family
12 ulasan
6.0/10
Diposting pada 11 Sep 2024
Nothing really stands out but overall not bad. Room size is slightly smaller than some others within the same brand thou.
Tanggapan dari Properti: Dear guest, thank you for your feedback. We're glad the overall experience was not bad. We note your comment about room size and will keep working to improve. Looking forward to serving you again.
LK. Len
KING GUEST ROOM
Check-in Jan 2025
Couples
10 ulasan
9.0/10
Great
Diposting pada 2 Apr 2025
Staff r helpful, friendly
Tanggapan dari Properti: 感謝拔宂分享您的入住體驗!萬水千山總是情,多給0.5可否行?嗚嗚嗚嗚,歡小朋衹能躲在牆角偷偷面壁思過,歡小朋一定是哪裡沒做好,讓客官沒給予五分好評!接下來歡小朋一定不忘初心,努力提升服務質量,讓您給予滿分好評!期待為您奉上再一次的服務
Anonymous User
KING GUEST ROOM
Check-in Jan 2025
Business travelers
5 ulasan
10.0/10
Outstanding
Diposting pada 27 Feb 2025
Absolutely good!
Tanggapan dari Properti: 感謝您在百忙之中給歡小朋一個點評,也非常感謝您選擇了廣州天河智慧城希爾頓歡朋酒店,看到您的點評歡小朋萬分開心,很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情真摯的為您服務。心之所向,皆有心安之所。在每一個城市裡,是人、建築、生活的交匯。人間煙火、車水馬龍正是城市生命力的湧動。而旅客的踏足,是因為有對城市的温度的感知,才能有心安之所的體會。歡小朋會一直再這裏,為您創造更多的美好哦~愛你
TravelChel
KING SUPERIOR DELUXE ROOM MOUNTAIN VIEW
Check-in Agt 2024
Business travelers
62 ulasan
8.0/10
Very Good
Diposting pada 26 Okt 2024
A bit remote but brand new
Tanggapan dari Properti: Thank you very much for your choice and trust. Hampton by Hilton Guangzhou Tianhe Smart City is strategically located in the core business district of Guangzhou IBD. Just like our brand positioning, Hampton by Hilton Guangzhou Tianhe Smart City is an "urban harbour in the midst of prosperity", allowing you to enjoy all kinds of wonderful things in the bustling capital. If you like it, come often. Huan Xiaopeng will constantly improve himself. We look forward to getting your 5-star praise next time. Waiting for you to stay next time, we can give you a different surprise~
Sultan Al Qemzi
KING GUEST ROOM
Check-in Agt 2024
Solo travelers
150 ulasan
7.5/10
Diposting pada 6 Okt 2024
New but far from the city
Tanggapan dari Properti: Dear friend, thank you for taking advantage of your precious time to share your check-in experience with us. Hampton by Hilton Guangzhou Tianhe Smart City Hotel is located in the IBD core business circle, a 15-minute drive from Pazhou Exhibition and Taikoo Hui, and a 30-minute drive from Guangzhou Tower, with convenient transportation; backed by the stove forest park mountain, the environment is beautiful; I wish you a happy life!
Ka Ki
KING GUEST ROOM
Check-in Apr 2025
Business travelers
4 ulasan
10.0/10
Outstanding
Diposting pada 4 Mei 2025
Lucky, 🤞🤞
Tanggapan dari Properti: 親愛的朋友:我在人間四處尋覓,衹為收集温柔去見您;我攜滿天星辰去見您,仍覺得漫天星辰都不如您!您就是歡小朋今天的小確幸,感謝您的滿分好評!