Hotel dekat Pour Lounge, Greenville

A rare safe and clean city in the United States, coupled with the brand and level of this hotel, a great experience

The people here are rude. The lady at the desk when we checked in told us breakfast ended at 10 am on weekdays, yet when we came down the next morning at 9 am they had already had the entire breakfast section cleaned up and gave my husband and I nasty looks and eye rolls when we mentioned we thought it was open later. The rooms were nice, there were some questionable things on a wall and door here and there that housekeeping missed, I just hope they remembered to change the sheets before we laid down. The location was beautiful. We drove down to Falls Park on the Reedy River before we realized we could have just walked! We took the car back afterwards and just walked to dinner, which was not the greatest but that's another review. The parking is mostly valet, unless you can find yourself a close enough spot somewhere else. We took the valet, and it seemed as though the price of the valet was already included in the price I paid to Trip.com! The gentlemen we so sweet, the only problem was one of them seemed to be sweating a LOT. We were afraid the car was going to smell from his sweat soaking into our seats! LOL. The lady at the desk when we checked out was the worst, she rolled her eyes and gave me attitude when I asked about the second charge on my bank account. She told me that it was an authorization charge, but guess what honey? It went through and I have been double charged for this room. I'm going to tell you right now it does not deserve that much money. A week after my trip, when the charge finally went completely through, I called the hotel and explained my situation and asked for a refund. She told me there must have been something wrong with the website I paid to and refused to look any further into it for me. So I called Trip.com and spoke to Yolanda. She heard what I was saying, told me she was going to call the hotel and get it straightened out, and when she came back she had the name of the person she spoke to at the hotel (Maria), told me Maria sees now how it was a mistake to charge me and is promising a full refund within a few days. Yolanda went above and beyond to make sure I got my refund. She could have just told me to call the hotel again and explain it better, but she took it into her own hands and got me what I wanted. The people at this hotel are awful, but the location is convenient and beautiful. If you are willing to deal with stupid people for the length of your stay, just keep in mind you might be like me and have to deal with them even a week after.

Rooms were newly remodeled and could not have been cleaner. Super comfortable bed and a great breakfast. Walking distance to downtown and Falls Park.

They doubled charged me try to get it straightened out with them

Traveled here for Valentines with my husband. It's downtown Greenville. It's convenient to all the downtown night life. Hotel was clean. Parking was in a parking garage. Due to Covid-19 at that time the amenities within the hotel was limited but the restaurant attached to the hotel was available. We enjoyed our stay.

T.v. was a little hard to see from the bed in the king rooms

We got there almost late for the two o clock show across the street, lady got us checked in quickly and we were on our way! Really appreciate the service and she had the college football game on in the bar when the show was over just for us! Lively people and a decent breakfast too! Added bonus was done of the dancer’s and their families we’re staying there as well so we got to meet some great people. A very cool vibe all the way around, would definitely stay here again.

The hotel is clean and hygienic. The water supply was stopped from 10pm on the night we checked in to 12am the next morning. Fortunately, the hotel front desk had notified us in advance. Otherwise, we would have no water to use when we got up at 3 a.m. to catch a flight the next morning.